Entities Not Populated After Integration Installation

[matapan]

Entities related to Kumo integration not populated after integration installation.

Mitsubishi Mini Split Installation circa 2020 3 heads, one wifi I/f

Network ID changed after Kumo was installed

HA logs show references to old network ID being used and failing when attempting to retrieve entity info

Kumo phone app successfully connects to devices with correct information shown.

[dlarrick]

This is pretty common. The integration gets the units' local IP address from the KumoCloud service. If you chose "prefer cache" at setup, this is done only once, at setup. If not, it's done at HA startup.

But, the KumoCloud service is pretty bad about updating this value in their API. For some folks it never even seems to get set. So, you have a few choices:

• If you installed using "prefer cache": Shut down HA, edit your kumo_cache.json to reflect the new addresses, restart
• If you did not use "prefer cache", try to get the Kumo Cloud service to refresh. Rumor has it there's a refresh button inside installer settings somewhere that may help, but nobody has been able to verify.
• Uninstall & reinstall the integration (restarting HA in between each step), this time picking "prefer cache". You may be given the opportunity to input the correct IPs, or at least be able to do the first bullet in this list.
• Revert your network to the old, working IP assignments :-)