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dlounsbu / NYHEALing-IPAtracker-support

Welcome to the NY HEALing Communities Study IPA Tracker Support Center, offering information and technical support to all community partners, researchers and HEALing staff.
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Service Request by Donrie on behalf of Jessica and the RC team #27

Closed donriepurcell closed 3 years ago

donriepurcell commented 3 years ago

Use comments feature (below) to document:

  1. A clear and concise description of the solution.

  2. A clear and concise description of any alternative solutions or features you've considered.

  3. Any additional context, such as screenshots about the problem.

donriepurcell commented 3 years ago

Hi Jeff Please advise how soon we may have access to the demographics in Monitoring. Secondly, it may be something of a bug (albeit I sort of understand) the Research Coordinators are asking if there is any way that they can proceed with downloading currently saved data in the IPA tracker even if someone is making changes to a strategy or IPA.

Please see email for reference below:

From: Jessica Neufeld <jn2434@columbia.edu>
Subject: Fwd: IPA Tracking
Date: September 7, 2021 at 4:17:12 PM EDT
To: Donrie Purcell <donrie.purcell@einsteinmed.org>
Cc: Nicholas Bove <nicholas.bove@einsteinmed.org>

CAUTION: This email comes from an external source; the attachments and/or links may compromise our secure environment. Do not open or click on suspicious emails. Please click on the “Phish Alert” button on the top right of the Outlook dashboard to report any suspicious emails. --
Hi Donrie and Nick, 

I know the demographics section is still pending, but do you know if the programmer has an estimate for when it might be available? The Suffolk team has some demographic data and was having trouble finding the proper place to enter it (see below).

Another issue I ran into was if someone was making edits to the IPA at the same time someone ran a report, it affected the report. I know Emilia was making edits to C2 when Anna ran a report to get the total list of strategies and C2 was missing from her report output. 

Best, 
Jessica 


dlounsbu commented 3 years ago

Hi all:

I do not think what Jessica is talking about is a bug. When she says run reports, does she mean run a Data Download? She must.

I think that, again, we need to inform users that they are working on a cloud-based platform that many people can access at once that is still being tested.

It is best practice to be very deliberate about saving data and, regarding Downloading Data, staff should confirm that there are no important data updates pending at the time they wish to Download Data.

My two cents.

DL

dlounsbu commented 3 years ago

@donriepurcell

Please try to keep all discussion about Jeff's demo fields in Issue #5

Best, David

jbazinet1111 commented 3 years ago

The demographics functionality is there for monitoring. It comes up automatically if you edit a measures monitoring record that has “Persons” as the unit of measure. Otherwise, if you want to override the “persons” requirement (say, for instance, if you put “people” or some other synonym as your unit of measure), you can check the box and enter the demographics data.

From: donriepurcell @. Sent: Tuesday, September 7, 2021 5:17 PM To: dlounsbu/NYHEALing-IPAtracker-support @.> Cc: Jeff Bazinet @.>; Assign @.> Subject: Re: [dlounsbu/NYHEALing-IPAtracker-support] Service Request by Donrie on behalf of Jessica and the RC team (#27)

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Hi Jeff Please advise how soon we may have access to the demographics in Monitoring. Secondly, it may be something of a bug (albeit I sort of understand) the Research Coordinators are asking if there is any way that they can proceed with currently saved data in the IPA tracker even if someone is making changes to a strategy or IPA.

Please see email for reference below: From: Jessica Neufeld @.**@.>> Subject: Fwd: IPA Tracking Date: September 7, 2021 at 4:17:12 PM EDT To: Donrie Purcell @.**@.>> Cc: Nicholas Bove @.**@.>>

CAUTION: This email comes from an external source; the attachments and/or links may compromise our secure environment. Do not open or click on suspicious emails. Please click on the “Phish Alert” button on the top right of the Outlook dashboard to report any suspicious emails. Hi Donrie and Nick,

I know the demographics section is still pending, but do you know if the programmer has an estimate for when it might be available? The Suffolk team has some demographic data and was having trouble finding the proper place to enter it (see below).

Another issue I ran into was if someone was making edits to the IPA at the same time someone ran a report, it affected the report. I know Emilia was making edits to C2 when Anna ran a report to get the total list of strategies and C2 was missing from her report output.

Best, Jessica

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dlounsbu commented 3 years ago

From: David Lounsbury [mailto:noreply@qemailserver.com] Sent: Wednesday, September 8, 2021 11:07 AM To: david lounsbury david.lounsbury@einsteinmed.org Subject: IPA Tracker Support Request Form Submitted

IPA SERVICE REQUEST SUMMARY

  1. CONTACT INFORMATION:

Jessica Neufeld

Email: jn2434@columbia.edu

Phone: 212-853-8380

  1. COUNTY

All counties

  1. WHICH FEATURE(S):

REPORTING: Downloading data to create a table, figure or other summary report

  1. BRIEF PROBLEM DESCRIPTION:

Know the demographics section is still pending, but do you know do you have an estimate for when it might be available? I ran into an issue when someone was making edits to the IPA at the same time I ran a report, it affected the report. I know a data coordinator was making edits to their C2 IPA and when I ran a report to downloaded the list of strategies, the report was missing C2. I have a copy of the report that shows this. If this is an issue, then clear guidance over when the site is updated or best time to run reports (i.e. uncommon times?)

  1. URGENCY:

50

  1. ANYTHING ELSE TO SHARE:

The preferred email and preferred phone number entries on this form are very finicky

dlounsbu commented 3 years ago

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From: david lounsbury
Sent: Wednesday, September 8, 2021 11:56 AM
To: Jessica Neufeld <jn2434@columbia.edu>
Cc: Donrie Purcell <donrie.purcell@einsteinmed.org>
Subject: RE: FW: IPA Tracker Support Request Form Submitted

 

Got it.

 

Well, we are now using a very powerful platform that is subject to edits to its data, big and small, at virtually any moment.

 

To ensure the cleanest downloads, maybe give your staff a heads up that you are going to download data for reporting, and ask them to complete their data entry and edits before you do so. Something like that ?!!?

 

Best and thanks,

David

 

From: Jessica Neufeld [mailto:jn2434@columbia.edu]
Sent: Wednesday, September 8, 2021 11:50 AM
To: david lounsbury <david.lounsbury@einsteinmed.org>
Cc: Donrie Purcell <donrie.purcell@einsteinmed.org>
Subject: Re: FW: IPA Tracker Support Request Form Submitted

 

CAUTION: This email comes from an external source; the attachments and/or links may compromise our secure environment. Do not open or click on suspicious emails. Please click on the “Phish Alert” button on the top right of the Outlook dashboard to report any suspicious emails. --

Hi David, 

 

Yes, but this issue was I asked RCs to get a total list of IPAs and the totals varied (this is why I also asked Donrie what his count was). 

 

As long as I know to triple check the totals, then I'll make sure to wait and use the report that best reflects the IPAs. 

 

Best,

Jessica