Service Request by [Emilia Camp] on inability to save demographics, after edits

[donriepurcell]

• [ ] Qualtrics Service Request Form was received from User
• [ ] e-mail acknowledging that User's Qualtrics Service Request Form was sent
• [ ] Problem NOT RESOLVED
• [ ] Problem PARTIALLY RESOLVED
• [ ] Problem FULLY RESOLVED and Issue is Closed
• [ ] Qualtrics Post-Service Request Survey was sent to User

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[donriepurcell]

Date: Monday, April 11, 2022 at 1:33 PM To: Jessica Neufeld jn2434@columbia.edu Cc: Donrie Purcell donrie.purcell@einsteinmed.edu, David Lounsbury david.lounsbury@einsteinmed.edu, Nicholas Bove nicholas.bove@einsteinmed.edu Subject: RE: Impt/Timely: Suffolk IPA Tracker... CAUTION: This email comes from an external source; the attachments and/or links may compromise our secure environment. Do not open or click on suspicious emails. Please click on the “Phish Alert” button on the top right of the Outlook dashboard to report any suspicious emails. Yes. I believe this was the same issue I reported a while ago regarding demographic. Fast Track I can’t delete -1 under gender

Emilia Camp, MBA Senior Business Intelligence Suffolk County Dept. of Information Technology 725 Veterans Memorial Highway, Bldg. 50 Hauppauge, NY 11788-0099 PH: 631-853-8137
Emilia.Camp@suffolkcountyny.gov

From: Jessica Neufeld jn2434@columbia.edu Sent: Monday, April 11, 2022 1:02 PM To: Camp, Emilia [Emilia.Camp@suffolkcountyny.gov](mailto:Emilia.Camp@suffolkcountyny.gov) Cc: Donrie Purcell donrie.purcell@einsteinmed.edu; David Lounsbury david.lounsbury@einsteinmed.edu; Nicholas Bove nicholas.bove@einsteinmed.edu Subject: Re: Impt/Timely: Suffolk IPA Tracker...

ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.

Hi Emilia,

Thanks for bringing this to our attention.

We will work on troubleshooting the issue and get back to you.

Did you notice this issue with any other IPAs or just E2?

Thanks, Jessica

On Mon, Apr 11, 2022 at 11:27 AM Camp, Emilia Emilia.Camp@suffolkcountyny.gov wrote: Hi Donrie

I encountered another issue with the tracker. I tried to edit the demographic for E2 gender but it won’t allow me to save. The error is The demographic totals do not match the total value.
It matches the total value of 11 (7+4)

Emilia Camp, MBA Senior Business Intelligence Suffolk County Dept. of Information Technology 725 Veterans Memorial Highway, Bldg. 50 Hauppauge, NY 11788-0099 PH: 631-853-8137
Emilia.Camp@suffolkcountyny.gov

[donriepurcell]

@jbazinet1111 please can you give a quick check to Emilia's concern about the demographics not saving after an edit. Additionally, if you check my password issue that will be helpful. Thanks.

[donriepurcell]

Hi Jeff I am now able to enter

[dlounsbu]

@jbazinet1111

Donrie and I have both trouble shooted this. It seems that edits to the summary values are not being saved.

Can you check this out?

Is it a record locking issue, maybe?

Best, DL

[jbazinet1111]

I have identified the issue and am working on a resolution. Expect on later today.

[dlounsbu]

Thank you Jeff!