Currently, there is a single "Problem Solved" button.
For this issue, have three buttons: "I Solved It Myself", "Mr. White Helped Me", and "A Classmate Helped Me". Each of these buttons still resolves the ticket, but adds metadata for potential later analysis.
Currently, there is a single "Problem Solved" button.
For this issue, have three buttons: "I Solved It Myself", "Mr. White Helped Me", and "A Classmate Helped Me". Each of these buttons still resolves the ticket, but adds metadata for potential later analysis.