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Bug reports for Docker Desktop for Mac
https://www.docker.com/products/docker#/mac
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Can't start docker #886

Closed tim-ireland closed 7 years ago

tim-ireland commented 7 years ago

Expected behavior

Actual behavior

Unable to start or run docker at all.

Information

/Applications/Docker.app/Contents/Resources/bin# ./docker-diagnose
OS X: version 10.12.1 (build: 16B2555)
Docker.app: version: 1.12.1 (2d5b4d9)
Local time: Wed Nov  2 11:03:21 EDT 2016
UTC:        Wed Nov  2 15:03:21 UTC 2016
Timestamp:  20161102-110321
Running diagnostic tests:
[ERROR]   docker-cli       cannot find docker
Error docker -v: timeout after 10.00s
[ERROR]   Moby booted      /Users/<username>/Library/Containers/com.docker.docker/Data/com.docker.driver.amd64-linux/console-ring does not exist
[ERROR]   driver.amd64-linux com.docker.driver.amd64-linux -db is not running
[ERROR]   vmnetd           /private/tmp/vmnetd/com.docker.vmnetd is not running
[ERROR]   osxfs            com.docker.osxfs is not running
[ERROR]   db               /Users/<username>/Library/Containers/com.docker.docker/Data/s40 does not exist
[ERROR]   db               Unexpected error (No such file or directory) connecting to /Users/<username>/Library/Containers/com.docker.docker/Data/s40
[ERROR]   db               com.docker.db is not running
[ERROR]   slirp            /Users/<username>/Library/Containers/com.docker.docker/Data/s51 does not exist
[ERROR]   slirp            Unexpected error (No such file or directory) connecting to /Users/<username>/Library/Containers/com.docker.docker/Data/s51
[ERROR]   slirp            com.docker.slirp is not running
[ERROR]   disk             Docker.qcow2 missing: the VM has never been started
[OK]      menubar
[OK]      environment
[OK]      Docker
[OK]      VT-x
[OK]      kern.hv_support
Error docker -v: got timeout (docker -v: exit 127)
Most specific failure is: Docker.qcow2 missing: the VM has never been started

I really don't know what happened, but I was using beta 27 successfully for some time and then somehow docker hung and I could not get it restarted. I upgraded to the latest stable but it has not helped. I can't get to the docker menu, I just see a spinner in the menu bar where the docker icon would be. I've tried the uninstall option Docker --uninstall on the command line but it just hangs as well.

At this point I'm stuck. I can't remove the existing docker to start over, and every way I try to run it just results in a hang.

The only Error in console.app is:

Failed to read values in CFPrefsPlistSource<0x7fb19b46f7e0> (Domain: group.com.docker, User: kCFPreferencesAnyUser, ByHost: Yes, Container: (null)): Using kCFPreferencesAnyUser with a container is only allowed for System Containers, detaching from cfprefsd

syslog -k | grep Docker:

Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: Application version: 1.12.1 (12133)
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: Administrator user: true
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: OSX Version: Version 10.12.1 (Build 16B2555)
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: start migration process
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: previous install detected
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: previous version is 1.12.3-beta29.2
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: no migration needed, you are good to go!
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: successfully updated from version 1.12.3-beta29.2 to 1.12.1
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: migrator: end of migration process
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: event tracker initialized
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: NSUserDefaults.synchronise() returned false
Nov  2 10:58:36 Tims-MacBook-Pro Docker[3174] <Notice>: Bundle path: /Applications/Docker.app

Steps to reproduce the behavior

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tim-ireland commented 7 years ago

Is there a way to completely remove docker from the command line, and start over?

samoht commented 7 years ago

Can you access the preference panel and reset to factory defaults?

tim-ireland commented 7 years ago

No, there is nothing in the toolbar that responds, not even the docker icon. Just a spinning cursor when I hover the mouse where the icon should be.

samoht commented 7 years ago

Can you try maybe to install the latest Beta to see if that helps? I am not sure why everything is hanging.

tim-ireland commented 7 years ago

Ok, I tracked this down to corruption on my ssd. Could not be repaired with disk utility. Thanks for the help.

docker-robott commented 4 years ago

Closed issues are locked after 30 days of inactivity. This helps our team focus on active issues.

If you have found a problem that seems similar to this, please open a new issue.

Send feedback to Docker Community Slack channels #docker-for-mac or #docker-for-windows. /lifecycle locked