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docker / hub-feedback

Feedback and bug reports for the Docker Hub
https://hub.docker.com
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DockerHUb - micro plan - payment #1560

Closed hbiscan closed 3 years ago

hbiscan commented 6 years ago

I have issues with upgrading account to micro plan. When I enter all my payment details this pops out nevertheless I entered all the fields: "There was an error updating your account profile information. Please check your information and try again." Did you encounter the same problem?

tescherm commented 6 years ago

@hbiscan thanks for the report, could you provide your docker username?

hbiscan commented 6 years ago

hello, it is hbiscan

tescherm commented 6 years ago

@hbiscan I had a look, it looks like you were able to update your account information successfully, but your card was not added. Could you check your card information and try again? We accept the following types of cards:

Visa MasterCard American Express JCB, Discover Diners Club

Also verify that you do not have an outstanding balance on the card, your bank might be declining it for that reason.

nandhini915 commented 6 years ago

@hbiscan please let us know if you're still facing this issue. We will go ahead and close this issue in a few days if we don't hear back from you - assuming you're unblocked.

github-actions[bot] commented 3 years ago

We are clearing up our old issues and your ticket has been open for one year with no activity. Remove stale label or comment or this will be closed in 15 days.