search

docker / hub-feedback

Feedback and bug reports for the Docker Hub
https://hub.docker.com
234 stars 39 forks source link

Please remove IP from blacklist #2136

Closed michaelkoro closed 3 years ago

michaelkoro commented 3 years ago

Hi,

This is an emergency request! We found out that we've been blacklisted by Docker Hub: we're pulling images from docker hub in our QA environments every day. Here are the 3 IPs that seem to be blocked by Docker hub:

54.155.81.71 52.48.87.106 52.50.11.11

We will obviously try to deploy a local registry mirroring Docker Hub, to avoid massive direct pulling on your servers. But meanwhile, we need to have access to Docker Hub, as we have hundreds of builds that absolutely need to be redeployed. Could you please remove us from the blacklist?

if you need to contact me, please let me know how to proceed.

Thanks a lot for your understanding,

michaelkoro commented 3 years ago

Still pretty urgent Can anyone help please ?

RomainBelorgey commented 3 years ago

Hi,

The ips are not blocked on our system.

Why do you think you are blocked ? What answer to you have when trying to reach docker hub ? Can you access https://hub.docker.com ? Can you share some http traces ?

Are you sure that it is not due to rate limiting ? https://docs.docker.com/docker-hub/download-rate-limit/

Thanks,

michaelkoro commented 3 years ago

@RomainBelorgey we are seeing that our ec2 instances are unable to pull from docker hub (we manage to connect and establish a tcp connection, however we get a 500 error from docker hub). AWS support checked our configuration, and they did not find anything on our side.

michaelkoro commented 3 years ago

When running a simple - 

wget https://registry-1.docker.io/v2/

We are getting - 

--2021-08-26 12:44:40--  https://registry-1.docker.io/v2/
Resolving registry-1.docker.io (registry-1.docker.io)... 52.72.232.213, 3.209.182.229, 34.197.211.151, ...
Connecting to registry-1.docker.io (registry-1.docker.io)|52.72.232.213|:443... connected.
HTTP request sent, awaiting response... 500 Server Error
2021-08-26 12:44:42 ERROR 500: Server Error.
ingshtrom commented 3 years ago

When did this behavior start for you?

michaelkoro commented 3 years ago

@ingshtrom

We noticed this issue on sunday the 15th. We immediately started research on possible issues from our side, and have found nothing, so we thought the only other explanation is a block on your side.

ingshtrom commented 3 years ago

Can you provide your email (or email the infrastructure team at infra@docker.com) and we can get this sorted out quicker. We have an idea of what is happening with some blocks that were set up a while back, but the timing doesn't quite line up. We would also like to talk about some usage that led to the block in the first place.

michaelkoro commented 3 years ago

@ingshtrom Sent an email. Thanks for your help!