Not receiving activate email for new account

[KALRONG]

Hi all,

Hope this is the correct place for this.

I have registered on monday (I think) on hub.docker.com but didn't get the email to activate my account so I can't login. I have tried the feature for lost password that resends this email but no luck so far.

My account ID is KALRONG

Thanks in advance!

[kizbitz]

Hi Kalrong,

Could you open a support ticket by sending an email to support@docker.com. I've looked at your account and there is an issue I don't want to discuss publicly.

When you open the ticket could you also add a link to this issue?

Thanks,

Jerry

[KALRONG]

Sure, thanks a lot

[bholagabbar]

@kizbitz I tried signing up for a new account but didn't get any email either. I don't think there cuold have been an issue with my account before signing up :P I also tried forgot password 2 times but no email

[codexcoding]

@kizbitz Hi - I am getting the same problem. After setting up my account no account verification is being sent so I cant verify the account and use docker-hub. I have checked the email my seeing if I mistyped it by trying to set up as second account and I am told my original email is already assigned. So my setup details seem ok.

[maxwo]

Hi - Same here. I created my docker hub account, but couldn't receive my activation email.

My ID is : maxwo

Thanks in advance.

[saeedonweb]

Created a new account, but no activation email.

[bigmeech]

Same issue here. id is vendex

[omar-jandali]

I am getting the same issue and I opened a new ticket with support@docker.com but no one has replied yet. What shall I do

[omar-jandali]

accountId = splitbeta

[dancooke]

Same here. id is dancooke

[CineXMike]

same issue here, id = CineXMike

[benoj]

same here id = benwrisk

[rbrugnollo]

Same here id= devwolfautoparts

[rbrugnollo]

Hi guys I got a work around for it, ask docker hub to reset your password. After you do it you can login.

[sharycherry]

same here id = yuesheng1101

[jjdepaul]

same here - didn't get email confirmation for id: simplehuman

Please resend

[makis-spy]

same soooo annoying

[mikey-t]

Me too thanks

[istonevol]

I having the same problem. Username: istonevol

[kirk86]

Same as everyone else. Are the docker people monitoring this at all? Why is this taged as closed in the first place? Resetting password doesn't do the trick for me.

[tla]

I had the same problem, and the password reset trick worked for me.

[oozaan]

Had the same problem. As @tla mentioned the solution: password reset (check spam folder) is working!

[cpmech]

same problem here: cpmech (resetting pwd doesn't work for me)

[Cezarion]

Yep, me too, same problem with id fabernovelcode. Reseting password doesn't work for me too.

[theprotobyte]

same here: protobyte

[garethdwio]

Same problem too. username is garethdwio I emailed support and got ticket 00041135 but haven't heard anything back

[stevenhayes-hn]

Same here, resetting didn't work either ID: y14379

[Fanevanjanahary]

I had the same problem. I created a new account here cloud.docker.com It works

[paulvanvulpen]

Same problem. No luck with the forget password trick :/

[gaeshi]

Same problem. Cannot reset password.

[soychicka]

ditto. same id as here. checking spam for every email I can think of following pw reset, nada.

[lutingrong]

Hi,

My docker.com id is "lutingrong". I cannot login docker.com with the error "Account not active yet. Please check your email to activate your account", but I didn't received any email from docker.com and I cannot find a way to make docker.com resend an email. It's dead lock now, please help fix this issue. Thanks.

Regards, Tingrong

[rwtaylorjr]

Same here. Signed up for new account https://cloud.docker.com/, but no activation email. I'm stuck. Tried to log in using my new credentials, however, it says my account is not activated

[kirk86]

And the strangest part is that no one from docker is giving a f*** or paying any attention to errors on github. Someone should definitely reopen the issue.

[m-duran]

I also did not receive an email after signing up, and reset password did nothing either.

[paulvanvulpen]

many people still seem to have the problem. When I reported it here I sent a support ticket and they solved it manually within a few hours, so that would be my best advice for now

[ArthurJiang]

Same here, I tried to re-create a new account and forget the pwd, never get an active email or reset pwd email.

My two accounts: arthurjiang and pixarmoon.

[crvs]

same thing, tried resetting password, no email. created a new account, still no email accounts: crvs and crvsf

[CarlosRosario]

I'm also having the same issue. I've tried to reset my password multiple times but i have not yet received any kind of activation email. I've gone ahead and taken @Gulzt advice and submitted a support ticket

[gambiTarun]

same issue here, id = tarun0131

[suradidchao]

same issue too, username = chillshyld

[demhoisee]

same issue username = demhoise

[programingnotes]

@kizb1tz is the one assigned to this issue. Please tag him when reporting issues and then escalate up if you are not getting the response you need. Complaining here without actually tagging anyone isn't helping.

[kirk86]

@programingnotes thanks for letting us know that @kizbitz should have a look at it. Anyone ending in this long thread immediately would conclude that no one from docker actually cares given the extended long time to respond and provide a solution.

[StevenWillett]

+1 on this issue, [no activation email received] on my main account it came through about 24 hours later finally, on a new account (digitalkrate) for a new venture the activation email has still not come through over 2 hours after signing up, and not great when i am hoping to deploy a new project today to Docker Hub for deployment to my Rancher instance with the connected registry. I have however been able to connect the Rancher registry via the API using the credentials just cannot login or push images up yet so currently a Blocker to the project.

[wangjiegulu]

same issues, also can not receive email when I reset password. my account: wangjiegulu

[dhavalsoni2001]

Same issue, not receiving activation email when I signup. my account: dhavalsoni2001

[klxq]

Same issue, docker id is klxqdotcc, thanks in advance.

[rmiller-sgntr]

Same here, ronenmiller , thanks.

[abrose]

Same here. How can it be that this issue is being reported for more than two years now and there is apparently still no solution?