Question marks replace the X checked boxes from the Adobe Chrome Plugin form completion

[sadohert]

Environment: Cloud Account: Free

I'm attaching the document I just imported into the service to sign. Its a "School Volunteer Application" form.

• I received a pdf from the school that I opened in the Adobe Chrome Browser Tab view.
• I used the adobe view to complete most of the form.
• I noticed I needed a signature, so thought I would run the 99% completed form through Docuseal to add the signature
• When I imported, all the 'X" checks I had added using Adobe were converted to question marks (see attached).

BEFORE:

AFTER:

Not a huge deal for me in this volunteer situation, but isn't ideal for business.

Here's the PDF (hopefully private details removed, someone please delete if not 🙏 )

Appendix-A-Volunteer-Application.pdf

[sadohert]

In the end when I downloaded the signed file the proper checkmarks were shown... so it was really only a visual issue in the UI for importing/editing the file.

[omohokcoj]

@sadohert thanks for reporting the issue - looks like the fonts packed into Docker image do not contain the checkmark glyph. We're working on adding support for more fonts/languages - hopefully it will be fixed with the updated fonts set packer into the docker image.

[omohokcoj]

@sadohert the issue with checkboxes has been fixed in the DocuSeal Cloud. Please let me know if everything works as expected now.

[sadohert]

I re-uploaded the same file and the check marks looked good. Thanks!