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docusign / docusign-esign-csharp-client

The Official Docusign C# Client Library used to interact with the eSignature REST API. Send, sign, and approve documents using this client.
https://developers.docusign.com/docs/esign-rest-api/sdks/csharp/
MIT License
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EnvelopesApi.GetDocument() contains broken words for signer name #401

Closed kongshu612 closed 2 months ago

kongshu612 commented 1 year ago

Hi there,

when I call envelopesApi.GetDocument(AccountId, envelopeId, "combined", new EnvelopesApi.GetDocumentOptions { certificate = "false",}), I found the downloaded files contains borken word for signer name. But if I don't pass the GetDocumentOptions parameter, it works fine.

It should be some private parameters released to the Docusign Server side. it only happens in Production environment. Seems the default value for the private parameters is not fine. If possible, Could you help to forward to some one to check this?

sylvainleb376 commented 1 year ago

I think it would be better you open directly a case on the Docusign Support Center. You could then share API logs, identifiers and downloaded files that could help us to troubleshoot this issue. Thanks

garg-mudit commented 4 months ago

Hi @kongshu612 , Wanted to check if you were able to resolve the issue ?

Thank you.

garg-mudit commented 2 months ago

Closing this issue due to no further response from customer. Please feel free to reopen this issue or create a new one in case you feel the need.

Thank You.