DocuSign envelope tab's background color

[maksfastovets]

We are using DocuSign with the service we're working on for one of our customers.

We face trouble that happens during the envelope update. When we update envelope tabs, their values are burned into the envelope documents and when the envelope is opened for additional editing or signing, the customers see unreadable text (document text is overlapped by tabs' values).

I must notice we're use pure functionality of DocuSign when we face this trouble (we are not using any 3rd-party services to update envelope tabs).

As a temporary workaround we refresh envelope documents in the following way: we replace content of envelope documents with a content of template documents via DocuSign Java SDK. But this workaround requires plenty of sequential REST API calls to DocuSign which is very unstable.

Please see screenshots under these links: https://i.stack.imgur.com/SQzRL.jpg https://i.stack.imgur.com/nqSXe.jpg https://i.stack.imgur.com/Quxjs.png

We also noticed that once on envelope's signing page we change tab's css (via Chrome developers tools) to have white background color then the issue disappears as tab's white background-color covers the text burned into the envelope's documents under the tab.

1) Could anyone please tell if there is a way to change tabs' background color? Either via DocuSign templates/envelopes editors or via DocuSign API/Java SDK?

2) Will appreciate any workaround suggestions. We need to whether prevent writing tabs' values into a envelope's documents or make tabs' background not transparent. Any of these cases can help to get rid of "shadowed"/"overlapped" text (as shown on screenshots)

Thanks!

P.S. https://stackoverflow.com/q/59903052/6807541

[LarryKlugerDS]

Answered via StackOverflow: https://stackoverflow.com/q/59903052/6807541