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docusign / docusign-esign-php-client

The Official Docusign PHP Client Library used to interact with the eSign REST API. Send, sign, and approve documents using this client.
https://www.docusign.com/devcenter
MIT License
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Docusign - Unable to get signatureimage from the envelope created by android #118

Closed sukhdevsmartdata closed 3 years ago

sukhdevsmartdata commented 3 years ago

Hi there, I am using this rest API to get signatureimage from the envelope Api Documentation: https://developers.docusign.com/docs/esign-rest-api/reference/Envelopes/Envelopes/getRecipientSignatureImage/

And I am getting signature image from envelopes which are created by Web & IOS but for android's Envelope api is throwing this error

{ "errorCode": "RESOURCE_NOT_FOUND", "message": "The URL provided does not resolve to a resource." }

Also when I hit the API to get recipients data for envelopes, roleName is missing in Android's Envelope. I am not sure if missing rolename has relation to this issue but I am not getting signature image in case of android. Below is the API result of IOS & Android

Api Documentation: https://developers.docusign.com/docs/esign-rest-api/reference/Envelopes/EnvelopeRecipients/list/

Android

{ "signers": [], "agents": [], "editors": [], "intermediaries": [], "carbonCopies": [], "certifiedDeliveries": [], "inPersonSigners": [ { "hostName": "Narbhit Singh", "hostEmail": "developer.narabhit@gmail.com", "signerName": "Vishal", "signerEmail": "vishal.kushw@gmail.com", "creationReason": "sender", "requireUploadSignature": "false", "recipientId": "1", "recipientIdGuid": "2ff99a48-8494-4e5e-ba04-fbd940ed83e9", "requireIdLookup": "false", "userId": "34b3768e-615f-4ffb-887e-93b8879e73a9", "clientUserId": "864f43be-e329-4daf-b03d-21735109af5b", "routingOrder": "1", "status": "completed", "completedCount": "1", "signedDateTime": "2020-09-24T13:02:39.3930000Z", "deliveredDateTime": "2020-09-24T13:02:39.3930000Z", "deliveryMethod": "offline", "recipientType": "inpersonsigner" } ], "seals": [], "witnesses": [], "recipientCount": "1", "currentRoutingOrder": "1" }

IOS { "signers": [], "agents": [], "editors": [], "intermediaries": [], "carbonCopies": [], "certifiedDeliveries": [], "inPersonSigners": [ { "hostName": "Narabhit Singh", "hostEmail": "developer.narabhit@gmail.com", "signerName": "Kiran Thakur", "signerEmail": "", "canSignOffline": "false", "creationReason": "sender", "requireUploadSignature": "false", "recipientId": "1", "recipientIdGuid": "6a8a8e8c-d459-41e2-ae69-05a7b3759eb7", "requireIdLookup": "false", "userId": "9befdcd7-cb7c-490b-983a-1a46a2ddaf1f", "routingOrder": "1", "note": "", "roleName": "Signer1", "status": "completed", "completedCount": "1", "signedDateTime": "2020-09-18T11:44:23.8200000Z", "deliveredDateTime": "2020-09-18T11:43:35.9000000Z", "deliveryMethod": "email", "recipientType": "inpersonsigner" } ], "seals": [], "witnesses": [], "recipientCount": "1", "currentRoutingOrder": "1" }

can anybody help me with me this? I really searched for 3 days but couldn't get any success. Thanks in advance.

dbbrahmbhatt commented 3 years ago

Hi @sukhdevsmartdata. Thanks for reporting the issue. I see that android envelope has "deliveryMethod": "offline" where as IOS envelope "deliveryMethod": "email". Are you getting this issue in android envelope which has "deliveryMethod": "email"? Also, Can you please post the your code snippet which you are using for fetching android envelope's signature image?

LarryKlugerDS commented 3 years ago

Next step for these issues is to provide an API log of the request/response. See API logging

Also, since this is not an issue with the SDK itself, please ask as a question on StackOverflow with tag docusignapi

Thank you.