Captive Signing doesn't load on iOS 16.0

[ajrotert]

Issue: Captive Signing doesn't finish loading on iOS 16.0

        guard let viewController = UIApplication.shared.activeWindow?.rootViewController?.topPresentedViewController() else { return .failed }

        DSMEnvelopesManager().presentCaptiveSigning(
            withPresenting: viewController,
            signingUrl: signingUrl.absoluteString,
            envelopeId: envelopeId,
            recipientId: nil,
            animated: true
        )

Reproduce:

Call presentCaptiveSigning on an iOS 16.0 simulator or device.

Screenshot:

Video:

https://github.com/docusign/native-ios-sdk/assets/44625749/55460350-72a3-4689-93b1-5eb9f5e598af

Expected:

Video on iOS 17

https://github.com/docusign/native-ios-sdk/assets/44625749/f553249b-317c-452b-8ce5-ad46f517bb7f

[esilva600]

Hello,

The article below shows a walkthrough on how to perform Embedded Signing on iOS: https://www.docusign.com/blog/developers/embedded-signing-the-native-ios-sdk

If further assistance is needed, you need to log a ticket and reach out to the DocuSign Mobile Integrations Team

[ajrotert]

Hello,

The article below shows a walkthrough on how to perform Embedded Signing on iOS: https://www.docusign.com/blog/developers/embedded-signing-the-native-ios-sdk

If further assistance is needed, you need to log a ticket and reach out to the DocuSign Mobile Integrations Team

Where can I reach out to the DocuSign Mobile Integrations Team? I believe that this is an issue with the SDK, as it works on iOS17, but doesn't on iOS16.

Thanks

[ashokds]

Hi @ajrotert & @esilva600 :

Thanks for adding the details on this issue.

Will investigate the issue and post update here.

[ashokds]

Hi @ajrotert :

Could you try again on iOS16 simulator as there was a known backend issue that obstructed the Embedded Signing to finish loading on iOS 16 and earlier. It's been resolved since then.

Thanks!

[ashokds]

Closing this as underlying incident was fixed.

[jonathansds]

It's still happening for me. The initial screen even loads behind but the loading spinner is not dismissed. I am testing on iOS 17.5

[mmohareb]

Hello @jonathansds I think this is a different issue, can you open a new issue with more details about how you are starting the signing session and maybe a code snippet with a recording of the whole flow, to make it possible for us to investigate?

[jonathansds]

I still believe it's the same issue but in any case, I created a new issue here: https://github.com/docusign/native-ios-sdk/issues/171