As a guest, I want to use the AI Travel Assistant to find accommodations that match my preferences quickly and easily, so I can make a booking with minimal effort.
Example mapping
What if the guest doesn’t have clear preferences initially?
The AI should ask broad, helpful questions to guide the guest (e.g., “Are you traveling for leisure or business?”) and refine the options based on subsequent answers.
The AI should suggest popular destinations or accommodations to inspire the guest if they are unsure.
What if no accommodations match the guest’s preferences?
The AI should suggest relaxing some of the filters (e.g., a wider budget range or alternate nearby locations).
The AI can offer to send notifications when accommodations become available that match the guest’s preferences.
What if the guest changes their preferences mid-conversation?
The AI should dynamically update the results based on the new preferences without restarting the search process.
The guest should be able to reset or adjust preferences anytime during the conversation.
What if the guest wants more information about a specific accommodation?
The AI should provide additional details such as amenities, photos, location, ratings, and host reviews.
The guest should be able to ask specific follow-up questions like “Does this place have free Wi-Fi?” or “Is breakfast included?”
What if the guest is in a hurry and wants to book quickly?
The AI should offer an “express booking” option, presenting the guest with the best-matched accommodation based on their core preferences (e.g., budget and location) and guiding them directly to the booking process.
What if the guest asks for recommendations based on their past bookings?
The AI should be able to leverage previous booking history to suggest accommodations similar to what the guest has booked in the past or locations they’ve shown interest in.
What if the guest has a complex question or needs further assistance?
The AI should escalate the conversation to a live support agent or provide a contact option for more detailed assistance.
What if the guest asks for discounts or special deals?
The AI should highlight any ongoing promotions, deals, or discounts that apply to the guest’s chosen accommodation or offer a discount code if available.
Accept criteria
[ ] The AI Travel Assistant should be able to ask guests questions about their preferences (e.g., location, budget, amenities) in a conversational format.
[ ] The assistant should recommend accommodations based on the guest’s responses, displaying the top matches with photos, ratings, and key details.
[ ] The AI should offer suggestions for refining the search (e.g., “Would you like a pool?” or “What’s your budget range?”).
[ ] The guest should be able to adjust or modify their preferences at any point in the conversation to receive updated results.
[ ] The AI should provide filters for the guest to further narrow down the results, such as by price, availability, or specific amenities.
[ ] Once the guest selects an accommodation, the AI should guide them through the booking process seamlessly, including date selection, price review, and confirmation.
[ ] The AI should offer contextual help or suggestions (e.g., offering travel tips, highlighting discounts, or explaining special booking policies).
[ ] If no matching accommodations are found, the AI should suggest alternative dates or nearby locations, and offer to notify the guest when a suitable accommodation becomes available.
[ ] The guest should be able to ask follow-up questions about any recommended accommodation, such as “Is this pet-friendly?” or “How far is this from the beach?”
Preparation Wiki AI assistant for guests Presentation AI Assistant for guests Understand & Improve: Web: Guest Messaging Experience Understand & Improve: Web: Guest dashboard main Understand & Improve: Web Host Messaging: AI Assistant for Property Managers
First phase
Ideas & bugs
Examples AI Travel planners https://mindtrip.ai/ https://justasklayla.com/ https://stippl.io/ https://guidegeek.com/ https://www.usevacay.com/
Other resources: https://www.altexsoft.com/blog/chatgpt-integration-in-travel/ https://www.altexsoft.com/blog/chatbots-in-travel-how-to-build-a-bot-that-travelers-will-love/