Web Guest Messaging: AI Assistant main

[stefanhopman1]

Preparation Wiki AI assistant for guests Presentation AI Assistant for guests Understand & Improve: Web: Guest Messaging Experience Understand & Improve: Web: Guest dashboard main Understand & Improve: Web Host Messaging: AI Assistant for Property Managers

First phase

• [ ] Integrate in Dashboard host
• [ ] AI Assistant Guest: Travel planner & Recommendations
• [ ] AI Assistant Guest: Customer Service and FAQ
• [ ] AI Assistant Guest: Host communication (phone calls & messaging)
• [ ] AI Assistant Guest: Loyalty programs
• [ ] AI Assistant Guest: IoT

Ideas & bugs

• [ ] Improve filters for amenities
• [ ] Improve UX/UI design (Text)
• [ ] Automatic popup - AI Trip Planner
• [ ] Separate Customer Service option
• [ ] Decision tree for guests. Search accommodation. Inspire me where to go. Draw up an itinerary for me
• [ ] Research first layer accommodations from Domits Database. Second layer accommodations from external database (Booking, Airbnb, Expedia)

Examples AI Travel planners https://mindtrip.ai/ https://justasklayla.com/ https://stippl.io/ https://guidegeek.com/ https://www.usevacay.com/

Other resources: https://www.altexsoft.com/blog/chatgpt-integration-in-travel/ https://www.altexsoft.com/blog/chatbots-in-travel-how-to-build-a-bot-that-travelers-will-love/

[Timmhart]

User story

As a guest, I want to use the AI Travel Assistant to find accommodations that match my preferences quickly and easily, so I can make a booking with minimal effort.

Example mapping

• What if the guest doesn’t have clear preferences initially?
  • The AI should ask broad, helpful questions to guide the guest (e.g., “Are you traveling for leisure or business?”) and refine the options based on subsequent answers.
  • The AI should suggest popular destinations or accommodations to inspire the guest if they are unsure.
• What if no accommodations match the guest’s preferences?
  • The AI should suggest relaxing some of the filters (e.g., a wider budget range or alternate nearby locations).
  • The AI can offer to send notifications when accommodations become available that match the guest’s preferences.
• What if the guest changes their preferences mid-conversation?
  • The AI should dynamically update the results based on the new preferences without restarting the search process.
  • The guest should be able to reset or adjust preferences anytime during the conversation.
• What if the guest wants more information about a specific accommodation?
  • The AI should provide additional details such as amenities, photos, location, ratings, and host reviews.
  • The guest should be able to ask specific follow-up questions like “Does this place have free Wi-Fi?” or “Is breakfast included?”
• What if the guest is in a hurry and wants to book quickly?
  • The AI should offer an “express booking” option, presenting the guest with the best-matched accommodation based on their core preferences (e.g., budget and location) and guiding them directly to the booking process.
• What if the guest asks for recommendations based on their past bookings?
  • The AI should be able to leverage previous booking history to suggest accommodations similar to what the guest has booked in the past or locations they’ve shown interest in.
• What if the guest has a complex question or needs further assistance?
  • The AI should escalate the conversation to a live support agent or provide a contact option for more detailed assistance.
• What if the guest asks for discounts or special deals?
  • The AI should highlight any ongoing promotions, deals, or discounts that apply to the guest’s chosen accommodation or offer a discount code if available.

Accept criteria

• [ ] The AI Travel Assistant should be able to ask guests questions about their preferences (e.g., location, budget, amenities) in a conversational format.
• [ ] The assistant should recommend accommodations based on the guest’s responses, displaying the top matches with photos, ratings, and key details.
• [ ] The AI should offer suggestions for refining the search (e.g., “Would you like a pool?” or “What’s your budget range?”).
• [ ] The guest should be able to adjust or modify their preferences at any point in the conversation to receive updated results.
• [ ] The AI should provide filters for the guest to further narrow down the results, such as by price, availability, or specific amenities.
• [ ] Once the guest selects an accommodation, the AI should guide them through the booking process seamlessly, including date selection, price review, and confirmation.
• [ ] The AI should offer contextual help or suggestions (e.g., offering travel tips, highlighting discounts, or explaining special booking policies).
• [ ] If no matching accommodations are found, the AI should suggest alternative dates or nearby locations, and offer to notify the guest when a suitable accommodation becomes available.
• [ ] The guest should be able to ask follow-up questions about any recommended accommodation, such as “Is this pet-friendly?” or “How far is this from the beach?”