Support Request: Homekit shows status but will not send requests

[noletuary]

Describe Your Problem

Not able to lock/unlock August lock from Homekit. It does properly show status. No indication of an action attempted in homebridge logs.

Relevant log output

[5/31/2024, 4:50:21 PM] [August] 5 Door was Unlocked
[5/31/2024, 4:50:21 PM] [August] 5 Door was Opened
[5/31/2024, 4:58:12 PM] [August] 5 Door was Closed
[5/31/2024, 5:00:20 PM] [August] 5 Door was Locked
[5/31/2024, 5:22:18 PM] [August] 5 Door was Unlocked
[5/31/2024, 5:22:18 PM] [August] 5 Door was Opened
[5/31/2024, 5:22:20 PM] [August] 5 Door was Closed
[5/31/2024, 5:24:22 PM] [August] 5 Door was Locked

Config for homebridge-august

{
            "name": "August",
            "credentials": {
                "augustId": "@Email",
                "password": "@Password",
                "countryCode": "US",
                "installId": "@ID_String_A",
                "isValidated": true,
                "notice": "Keep your tokens a secret!"
            },
            "options": {
                "devices": [
                    {
                        "lockId": "@ID_String_A",
                        "overrideHomeKitEnabled": true
                    }
                ]
            },
            "platform": "August"
        }

Screenshots

Device & Model

Wi-Fi Smart Lock (4th Generation), August Connect, August DoorSense

Node.js Version

v18.13.0

NPM Version

v8.19.3

Homebridge Version

v1.7.0

Homebridge August Plugin Version

v2.2.0

Homebridge Config UI X Plugin Version

No response

Operating System

Docker

[donavanbecker]

Can you turn debug logs on for the device? So I can see more info?

[lemonlemming]

not op but sharing in case its helpful, as also having same the same issue where it gets stuck on un/locking... if i try to control via homekit.

also getting POST failed with 403 error.

config

{
    "name": "August",
    "credentials": {
        "augustId": "asdffasdf@gmail.com",
        "password": "asdfasdfasdf",
        "countryCode": "CA",
        "installId": "asdfasdfasdf",
        "isValidated": true,
        "notice": "Keep your tokens a secret!"
    },
    "options": {
        "devices": [
            {
                "lockId": "######redacted####",
                "hide_device": false,
                "lock": {
                    "hide_contactsensor": true
                },
                "overrideHomeKitEnabled": true,
                "external": false,
                "logging": "debug"
            }
        ]
    },
    "_bridge": {
        "username": "##:##:##:##:##:##",
        "port": 43743
    },
    "platform": "August"
}

logs

[26/06/2024, 19:43:15] [August] Child bridge process ended
[26/06/2024, 19:43:15] [August] Process Ended. Code: 143, Signal: null
[26/06/2024, 19:43:22] [August] Restarting Process...
[26/06/2024, 19:43:26] [August] Launched child bridge with PID 24191
[26/06/2024, 19:43:29] Registering platform 'homebridge-august.August'
[26/06/2024, 19:43:30] [August] Loaded homebridge-august v2.2.5 child bridge successfully
[26/06/2024, 19:43:30] Loaded 1 cached accessories from cachedAccessories.0E#########.
[26/06/2024, 19:43:30] Homebridge v1.8.3 (HAP v0.12.2) (August) is running on port 43743.
[26/06/2024, 19:43:31] [August] Validated, Discover Devices: Error: POST failed with: 403

gen 4 wifi w doorsense august plugin v2.2.5 Node.js Version | v20.15.0 Homebridge v1.8.3 UI v4.56.2