Promotional Offers not Working - Unable to Purchase

[jlafosse]

Description

When attempting to use apple promotional offers for subscriptions I consistently receive the popup that says "Unable to Purchase - Contact the developer for more information.". I have spent the past couple of days trying to figure this out, but I have hit a dead end. Here is the process that I go through in order to receive the error:

1. I create a brand new sandbox user on AppStoreConnect.
2. I subscribe to a 1 month subscription that has an introductory offer sku premium_1m_intro_a
3. I let the subscription renewals run their course - 3 mins each - 12 times typically. The final server notification type is EXPIRED
4. I then verify that the sandbox subscription is expired on my phone in Settings > App Store > Sandbox Account > Subscriptions
5. I then verify that the user is no longer eligible for intro offers using: IapIosSk2.isEligibleForIntroOffer(MY_GROUP_ID)
6. Now when I attempt to subscribe to the (non-intro) subscription sku premium_1m using the premium_1m_20 promotional offer id, I always get the "Unable to Purchase" error.
7. I have tried restarting my phone & signing out/in of my sandbox user... to no avail.

App Store Connect Subscriptions Setup

Subscription Group: premium
Subscriptions:
    - premium_1m
        - premium_1m_20 (pay-up-front promotional offer)
        - premium_1m_25 (pay-up-front promotional offer)
    - premium_1m_intro_a
    - premium_1m_intro_b
    - premium_6m
        - premium_6m_30 (pay-up-front promotional offer)
        - premium_6m_40 (pay-up-front promotional offer)
    - premium_6m_intro_a
    - premium_6m_intro_b
    - premium_1y

Additional Notes

• I can purchase non-offer subscriptions (1 month, 6 month and 12 month) without issue.
• I can purchase subscriptions with introductory offers without issue.
• Subscriptions and Intro offers have been running on my production app for sometime without issue.
• I have verified that my promotional offer premium_1m_20 is an active/correct identifier and a child of the premium_1m subscription identifier.
• I have verified that my In-App-Purchase key has been created, active and correct under AppStoreConnect > Users/Access > Integrations > In-App-Purchases
• I have verified the private p8 key by running openssl ec -in iap-offers-key.p8 -pubout -out public_key.pem on my server, which outputs a valid public_key.pem.
• My server-side offer signature creation is done in php. I have triple checked this to ensure that it follows all of the requirements listed here: Generating a signature for promotional offers
• In the event that there could possibly be something wrong with my server-side php signature creation, I have downloaded and installed the Apple sample node script Generating a Promotional Offer Signature on the Server. I then added my private key and public key id to my env, and ran Apple's script. I took the output of their signature and hard-coded the output directly into my RNIAP.requestSubscription() and received the same error.
• I have added a try/catch block around the RNIAP.requestSubscription() and get a similar error as the popup - [Error: Purchased failed for sku:premium_1m: Unable to Complete Purchase]

Code Sample

setup({ storekitMode: 'STOREKIT2_MODE' });
const result = await initConnection();
...
...

const productId = 'premium_1m';
const offerId = 'premium_1m_20';
const userUuid = '268482a9-312d-4f29-97fe-e659b400f504';

const signedOffer = await getSignedOfferFromServer(productId, offerId, userUuid);

/* signedOffer output:
{
    "identifier": "premium_1m_20", 
    "keyIdentifier": "APPLEKEYID", 
    "nonce": "6ffb4558-d5f1-424d-b355-ab2ff11c20fc", 
    "signature": "MEQXXXXXXXXXXXXXXXXXXXXXXXXXXXXX", 
    "timestamp": 1711569543000
}
*/

try {
    await requestSubscription({
        'appAccountToken': userUuid, 
        'sku': productId, 
        'withOffer': signedOffer
    });
} catch(err) {
    console.log(err);

    /* Error output:
        [Error: Purchased failed for sku:premium_1m: Unable to Complete Purchase]
    */
}

Environment:

react-native-iap: 12.12.2 react-native: 0.72.6 expo: 49.0.0 Platforms: iOS v17.3.1

Screenshots

[jlafosse]

Upon further testing, I am able to successfully use promotional offers in STOREKIT1_MODE, so this looks like there may be an issue with STOREKIT2_MODE. I have verified that the minimum IOS build version is 15.0 in my IOS/Podfile. I also verified that I am indeed running in SK2 mode by calling isIosStorekit2() - which returns true and using IapIosSk2.isEligibleForIntroOffer() - which does in fact return the correct eligibility based upon whether I have previously used an intro offer or not.

Perhaps someone else who has posted a similar issue with promotional offers could confirm as to whether or not they were using SK1 or SK2 mode. - #2628

[jlafosse]

I think I figured out what is going on. My server-side script that is generating the signature is returning it as base64 encoded. I am not overly familiar with swift but on line 706 of RNIapIosSk2.swift it looks like the signature is expected to be type data which is then converted to utf8...?

Changing the following on line 706 of RNIapIosSk2.swift fixes the issue:

let signature = signature.data(using: .utf8)

Change To:

let signature = Data(base64Encoded: signature)

Is it a correct assumption that the back-end server script should return a base64 encoded signature? The apple docs and demo script seem to imply so...

https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/generating_a_signature_for_promotional_offers#3342577

https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/generating_a_promotional_offer_signature_on_the_server

[niksamoil]

Hi, are there any updates?

[jlafosse]

Unfortunately no, I have heard nothing from the RNI team on this issue. Although my fix above does "seem" to solve the issue, I decided to simply stick with using STOREKIT1_MODE for now.

[sharukhrahman97]

Unfortunately no, I have heard nothing from the RNI team on this issue. Although my fix above does "seem" to solve the issue, I decided to simply stick with using STOREKIT1_MODE for now.

Hi im using expo v49 with storekit1 and ios version 13.0, standard payments works fine and subscription upgrade and downgrade works fine.. but cant purchase with promo offers. I have attached the issue below with the code im using.

so for the discount signature generation im using Generating a Promotional Offer Signature on the Server. and these are the params im using for requestSubscription method

{"sku": "m30", "withOffer": {"identifier": "RRFREE30", "keyIdentifier": "<generated key identifier>", "nonce": "8e450914-3a42-4abf-9d88-bab0165ecf1d", "signature": "MEQCIBDMrQwa5asJ8KdoLu4c+rfCA6K+3ocBMMPzbex4IXDlAiA4LXQdlQ/96A4sR5T/DE523nYduxhTCM1CTNsQ57eTWw==", "timestamp": 1723389449700}}

So far everything is working perfectly fine in debug builds and preview build, but not on production.

[sharukhrahman97]

tried using storekit2 and modified the above signature parsing thing, and added some lines in the appleSk2.ts line 104 to get discounts

var discounts: Discount[] = [] if (subscription?.promotionalOffers) { for (let i = 0; i < subscription.promotionalOffers.length; i++) { discounts.push({ identifier: subscription.promotionalOffers[i].id, type: subscription.promotionalOffers[i].type, numberOfPeriods: subscription.promotionalOffers[i].periodCount.toString(), price: subscription.promotionalOffers[i].price.toString(), localizedPrice: subscription.promotionalOffers[i].displayPrice, paymentMode: subscription.promotionalOffers[i].paymentMode.toUpperCase() as | '' | 'FREETRIAL' | 'PAYASYOUGO' | 'PAYUPFRONT', subscriptionPeriod: subscription.promotionalOffers[i].period.value.toString() }) } } prod.discounts = discounts

Then i get this error Purchase did not return a transaction: Error Domain=ASDServerErrorDomain Code=3904 "Offer Not Available" UserInfo={NSLocalizedFailureReason=Offer Not Available, client-environment-type=Sandbox, AMSServerErrorCode=3904, storefront-country-code=IND}

super frustating. send help :(

[jlafosse]

@sharukhrahman97, you said the offers are working on debug and preview builds but not on production correct? Are these promotional offers or introductory offers? Are you using expo.dev for your builds and how are you testing production? (i.e. testflight).

[sharukhrahman97]

@sharukhrahman97, you said the offers are working on debug and preview builds but not on production correct? Are these promotional offers or introductory offers? Are you using expo.dev for your builds and how are you testing production? (i.e. testflight).

for storekit 1 the offers are working in debug mode but not in production.. for storekit2 the offer doesnt work on both.

These are promotional offers. And i have used expo(production builds) and testflight builds

The below is the log from xcode inside the RNIapIosSk2.swift

And this is the code i have modified whether the token is receiving in the code

if let signature = withOffer["signature"],
    let decodedData = Data(base64Encoded: signature) {
        debugMessage(decodedData.base64EncodedString())
} else {
    debugMessage("Invalid signature")
}
if let offerID = offerID, let keyID = keyID, let nonce = nonce, let nonce = UUID(uuidString: nonce), let signature = signature, let signature = Data(base64Encoded: signature), let timestamp = timestamp, let timestamp = Int(timestamp) {
    options.insert(.promotionalOffer(offerID: offerID, keyID: keyID, nonce: nonce, signature: signature, timestamp: timestamp ))
}
if let appAccountToken = appAccountToken, let appAccountToken = UUID(uuidString: appAccountToken) {
    options.insert(.appAccountToken(appAccountToken))
}
debugMessage("Purchase Started")

guard let windowScene = await currentWindow()?.windowScene else {
    reject(IapErrors.E_DEVELOPER_ERROR.rawValue, "Could not find window scene", nil)
    return
}

var result: Product.PurchaseResult?

if #available(iOS 17.0, tvOS 17.0, *) {
    result = try await product.purchase(confirmIn: windowScene, options: options)
} else {
    #if !os(visionOS)
    result = try await product.purchase(options: options)
    #endif
}