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dotmailer / dotmailer-magento2-extension

The official Dotdigital for Magento2 extension
https://dotdigital.com/integrations/magento
MIT License
49 stars 63 forks source link

2.5.1 on Magento 2.2.3 freezing the checkout #510

Closed bhagdave closed 6 years ago

bhagdave commented 6 years ago

We have attempted to put the latest version into a Magento 2.2.3 site and it freezes when we complete the checkout. The payment is taken, a transactional email is sent from Dotmailer but then it just stalls. New Relic reports that the following /Webapi/Rest/Magento\Checkout\Api\GuestPaymentInformationManagementInterface/savePaymentInformationAndPlaceOrder is taking 250 seconds to respond..

cdiacon commented 6 years ago

@bhagdave can you provide more info, error in the logs for example? or if you can find anything useful inside the browser console?

Thanks, Calin.

cdiacon commented 6 years ago

@bhagdave

  1. do you have any tracking plugin for your browser like uBlock?
  2. do you have the tracking enabled on the configuration page?
simon-letch commented 6 years ago

Hi @bhagdave,

I'm going to close this issue.

Calin is alluding to an issue Magento had which caused script load failures to block the checkout process. The fix for that happened in this pull request: https://github.com/magento/magento2/pull/14874

Magento stated that it was ported to 2.2.5 but I could only see it in 2.2.6.

Thanks, Simon