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doug-m / CollectorAuroraTesting

Manage testing feedback for Collector holistic testing.
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Download issue - unknown download error occurred #119

Closed mudnmaps closed 6 years ago

mudnmaps commented 6 years ago

Issue

Attempted a third app to do a download and got unknown download error occurred

Expected Behavior

I would expect the map to actually download...

Map and Credentials

Group Name: ESRI test group Map Name: Lighting V2 This is from one of our live Oracle SDE Apps

Steps to Reproduce

In the group we clicked on ... When you click on the dots it says: Map Details, Add Offline Area, and Reload Map The default location size is Room (these are weird sizes that don't really match their names) clicked the button to start downloading - Download Area The circle filled in slowly for 5 minutes and then an error popped up "Unknown download error occured"

Device Information

downloadissuetake3

Kevin-GIS commented 6 years ago

@mudnmaps would you be able to share credentials for me to be able to access the secured services in the Lighting V2 map?

mudnmaps commented 6 years ago

sure. are you at the logging in to AGOL screen or the second prompt where you have a userID and password? I can text them to you but we don't have generic ones only ones assigned to specific people. I wondered if that'd come up if you tested it.

Kevin-GIS commented 6 years ago

Thanks @mudnmaps. Yes that is correct. The second prompt are the credentials I am referring to. You can feel free to email them to me at kburke@esri.com.

Kevin-GIS commented 6 years ago

Thanks for the credentials @mudnmaps

I reproduced the issue and logged SF 992

Kevin-GIS commented 6 years ago

@mudnmaps Can you still reproduce this issue in the latest Aurora Beta build 2338?

Also the Lightning V2 map data is inaccessible in the map you shared with the ESRI Test Group.

Kevin-GIS commented 6 years ago

Hi @mudnmaps

If you're still running into this issue, please let me know.

For the time being I am going to close this issue. Currently the maps I originally tested this issue with, and reproduced it with, are no longer available in the group you originally created for us.