When downloading pre-planned offline areas, an error is thrown

doug-m / CollectorAuroraTesting

Manage testing feedback for Collector holistic testing.

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When downloading pre-planned offline areas, an error is thrown #150

Closed sarahmaisel closed 5 years ago

sarahmaisel commented 6 years ago

Issue

When downloading pre-planned areas from ArcGIS Online 6.2 BETA, an error is thrown. Download Error : not found

Expected Behavior

It should download successfully

Map and Credentials

Reproduced with any map/layer in QA environment (tested on 2 separate maps/feature layers)

Steps to Reproduce

Create pre-planned map area http://docdev.arcgis.com/en/arcgis-online/manage-data/take-maps-offline.htm

Attempt to download it from Collector Beta

Device Information

Device: iPhone 7+
OS Version: iOS 11.4

mschenker commented 6 years ago

Sounds like a duplicate to #97

yapiyapo commented 6 years ago

This issue occurred for me as well.

miaogeng commented 6 years ago

@sbubka94 @mschenker @yapiyapo now you can test preplan with ArcGIS Online production environment using your own org. If you still see this issue, can you look at ArcGIS Online and see if both replica and basemap created in the map area. From what I have seen, usually either replica is not created or basemap is not.

Kevin-GIS commented 5 years ago

Closing this issue as this behavior has been addressed.

The original issue was likely due to trying to download the area before all of its components were built through AGOL, such as the TPK or the SQLite geodatabase.

Collector now displays 'Generating...' for any preplanned area that is still getting built and prevents it from getting downloaded until its completed. Once all the necessary components of the offline area have been generated, it should be available for download in Collector.