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doug-m / CollectorAuroraTesting

Manage testing feedback for Collector holistic testing.
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Offline: fail to use ad-hoc to take map offline #195

Closed msmith12345 closed 5 years ago

msmith12345 commented 6 years ago

Issue

Collector stops working (hangs up) when working with Ad Hoc map. Is the ad hoc (offline map) going away? We would like the ability to define our own work area which currently exists in the Collector Classic.

Expected Behavior

The ability to define the offline work area and not use the defined level of detail.

Map and Credentials

Steps to Reproduce

  1. Open Map
  2. Click Add Offline Area
  3. Zoom in or out
  4. Collector stopped working - not able to click on any of the buttons - must restart the application

Device Information

miaogeng commented 6 years ago

@msmith12345 I can't reproduce the issue. BTW, PREFIRE2019_V2_1_MAP is not the map for offline. I use PREFIRE2019_V2_1_MAP_OFFLINE to test. Can you try again and record the screen using https://support.apple.com/en-us/HT207935?

msmith12345 commented 6 years ago

Here is the screenshot... I don't think you can tell the screen is locked... but I cannot tap on any of the buttons...I have tried different maps and I get the same results... The map I used for this screenshot is called Prefire2019_V2_Subtypes ... it is located in the OSFM DSpace Staging

The steps:

  1. Tap the ... dots next to the map title
  2. Tap Add Offline Area
  3. Start zooming in and out... the screen freezes.

I hope this helps...

[cid:574669d0-cf7e-478f-86a5-3d0dcb300b33]

Mickie Smith California Department of Forestry and Fire Protection OSFM (916) 568-2924

From: Morgan Zhang notifications@github.com Sent: Thursday, October 4, 2018 10:32:47 AM To: doug-m/CollectorAuroraTesting Cc: Smith, Mickie@CALFIRE; Mention Subject: Re: [doug-m/CollectorAuroraTesting] Offline: fail to use ad-hoc to take map offline (#195)

@msmith12345https://github.com/msmith12345 I can't reproduce the issue. BTW, PREFIRE2019_V2_1_MAP is not the map for offline. I use PREFIRE2019_V2_1_MAP_OFFLINE to test. Can you try again and record the screen using https://support.apple.com/en-us/HT207935?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/doug-m/CollectorAuroraTesting/issues/195#issuecomment-427104825, or mute the threadhttps://github.com/notifications/unsubscribe-auth/ApylsSIPwiqsv_4XQH3vksjeC2GzPEEDks5uhkY_gaJpZM4XGZAH.

Kevin-GIS commented 5 years ago

Hi @msmith12345

When you installed this holistic build, did you install on top of an existing build of Aurora, or was this a fresh install?

Can you still reproduce this issue?

Thanks

msmith12345 commented 5 years ago

I created a new feature service today. The map is called Prefire2019_V5_Map. Here are my steps:

I hope this helps. Please don't hesitate to contact me.

Mickie Smith California Department of Forestry and Fire Protection OSFM (916) 568-2924

From: Kevin Burke notifications@github.com Sent: Tuesday, October 9, 2018 2:57:59 PM To: doug-m/CollectorAuroraTesting Cc: Smith, Mickie@CALFIRE; Mention Subject: Re: [doug-m/CollectorAuroraTesting] Offline: fail to use ad-hoc to take map offline (#195)

Hi @msmith12345https://github.com/msmith12345

When you installed this holistic build, did you install on top of an existing build of Aurora, or was this a fresh install?

Can you still reproduce this issue?

Thanks

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/doug-m/CollectorAuroraTesting/issues/195#issuecomment-428367296, or mute the threadhttps://github.com/notifications/unsubscribe-auth/ApylsfK3bPcg7d8pTCM5qp-AdqoKshdsks5ujRvngaJpZM4XGZAH.

Kevin-GIS commented 5 years ago

Thanks for the feedback @msmith12345

When you installed this build of Collector, was there already an existing version on the device that was just upgraded to this new version? Or was this a fresh/new install of this app on this device?

If you were to reinstall the app, can you reproduce the issue?

Thanks

msmith12345 commented 5 years ago

I meant to send this to you earlier. I was able to download an offline map after I uninstalled and reinstalled the software. Thanks again.

Mickie Smith

Senior Programmer Analyst (Specialist)

Wildland Fire Prevention Engineering

[CalFire2]

Office of the State Fire Marshal

(916) 568-2924

Email: Mickie.smith@fire.ca.gov

From: Kevin Burke [mailto:notifications@github.com] Sent: Tuesday, October 9, 2018 5:10 PM To: doug-m/CollectorAuroraTesting CollectorAuroraTesting@noreply.github.com Cc: Smith, Mickie@CALFIRE Mickie.Smith@fire.ca.gov; Mention mention@noreply.github.com Subject: Re: [doug-m/CollectorAuroraTesting] Offline: fail to use ad-hoc to take map offline (#195)

Thanks for the feedback @msmith12345https://github.com/msmith12345

When you installed this build of Collector, was there already an existing version on the device that was just upgraded to this new version? Or was this a fresh/new install of this app on this device?

If you were to reinstall the app, can you reproduce the issue?

Thanks

— You are receiving this because you were mentioned. Reply to this email directly,view it on GitHubhttps://github.com/doug-m/CollectorAuroraTesting/issues/195#issuecomment-428394472, or mute the threadhttps://github.com/notifications/unsubscribe-auth/ApylsaUI7Xe6htqw79XV8lqtwzihmpUwks5ujTrbgaJpZM4XGZAH.

doug-m commented 5 years ago

Excellent @msmith12345 glad to hear it, and thanks for following up!

Kevin-GIS commented 5 years ago

The underlying issue has been addressed.

The original issue was due to having Logging enabled in the settings when defining the offline area. Disabling logging was the workaround. Reinstalling the app also disabled logging, which is why that worked.

Similar to https://github.com/doug-m/CollectorAuroraTesting/issues/203