C18 - Download Area crashes always Collector

trichtl commented 6 years ago

Issue

Software: Collector Version : Build 2203 OS : iPad, iOS 11.2.6

Description:

publishing a WebMap from ArcGIS Pro and try to take it offline crashes Collector

Publish WebMap with Sync Capabilities from ArcGIS Pro
Take feature offline

==> Crash

Attached data and screenshots and also the crashdump from the iOS device

Gerhard "Luigi" tirchtl

Expected Behavior

no Crash

Map and Credentials

Availible within ArcGIS Online Org from Holistic Lab - user holistic_user10

Map Name: Dätumswertßä_20180405

Steps to Reproduce

Publish WebMap with Sync Capabilities from ArcGIS Pro
Take feature offline

==> Crash

Device Information

Device: iPad
OS Version: iOS 11.2.6

C18.zip

Kevin-GIS commented 6 years ago

Thanks for the feedback @trichtl

I logged SF 904

trichtl commented 6 years ago

Tested now with Build 2284 - even with original date of 100 it Fails now to take offline - looks simlar to #13

trichtl commented 6 years ago

Good News - tested now with Build 2358 and now no longer a crash with Dates above 100,

Bad New - as soon I edit online the data below 100 and I want to take offline it still crashes by Collector by taken map offline

trichtl commented 5 years ago

Still the Problem within Build 2440 with Dates below 100 - open Online WebMap, modify the date to 0094, Displays and sync fine online. Now take Map offline - Download Error - but not Crash of collector - maybe still an ArcGIS Online Issue - here the logging from collector:

02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Error downloading map: Error Domain=com.esri.arcgis.runtime.services.error Code=500 "Unable to create replica. Please check your parameters." UserInfo={NSLocalizedFailureReason=Exporting data for layer 0 failed., NSURL=https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/D%C3%A4tumswert%C3%9F%C3%A4_WFL1/FeatureServer/jobs/218d20fc-c4c1-41a5-8534-d45874d25b17, responseJSON={ error = { code = 500; details = ( "Exporting data for layer 0 failed." ); message = "Unable to create replica. Please check your parameters."; }; lastUpdatedTime = 1538500028483; replicaID = ""; replicaName = ""; status = Failed; submissionTime = 1538500027593; targetType = client; }, NSLocalizedDescription=Unable to create replica. Please check your parameters.} 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job failed 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/12: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 9/12: Generate geodatabase: Job started. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 10/12: Generate geodatabase: Creating server job. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 8/12: Starting 2 sub-jobs. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 11/12: Export tile cache: Job started. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 7/12: Prepare layer for offline: Name: World Topographic Map URL: https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer Message: An alternate export enabled service will be used to take this layer offline URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 12/12: Export tile cache: Creating server job. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/12: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/12: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/12: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 6/12: Creating output directories. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/12: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.13 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/12: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 7/12: Prepare layer for offline: Name: World Topographic Map URL: https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer Message: An alternate export enabled service will be used to take this layer offline URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 11/12: Export tile cache: Job started. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/12: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/12: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 8/12: Starting 2 sub-jobs. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 6/12: Creating output directories. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 10/12: Generate geodatabase: Creating server job. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 9/12: Generate geodatabase: Job started. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/12: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 12/12: Export tile cache: Creating server job. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/12: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.12 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/12: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/8: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/12: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 11/12: Export tile cache: Job started. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 7/12: Prepare layer for offline: Name: World Topographic Map URL: https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer Message: An alternate export enabled service will be used to take this layer offline URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 6/12: Creating output directories. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 12/12: Export tile cache: Creating server job. URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 9/12: Generate geodatabase: Job started. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 8/12: Starting 2 sub-jobs. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 10/12: Generate geodatabase: Creating server job. URL: https://services.arcgis.com/Ok7pjj1jT9rEneC7/arcgis/rest/services/Dätumswertßä_WFL1/FeatureServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/12: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/12: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/12: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.11 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 8/10: Starting 2 sub-jobs. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 6/10: Creating output directories. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/10: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/10: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/10: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 7/10: Prepare layer for offline: Name: World Topographic Map URL: https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer Message: An alternate export enabled service will be used to take this layer offline URL: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.1 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/10: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/8: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 6/8: Creating output directories. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/8: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/8: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/8: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/8: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.08 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/5: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/5: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 5/5: Fetching feature service infos. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/5: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/5: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.06 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/4: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 4/4: Loading online layers. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/4: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/4: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.04 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - job started 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 2/3: Loading offline map task. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 3/3: Loading online map. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Message 1/3: Job started. 02.10.18, 19:07 [BAE2AAF5-32BA-4D6D-BCF2-326F97D9522C] - Progress: 0.02 02.10.18, 19:07 Calculating downloadable area for maxScale: 100.0, extent: AGSEnvelope: [(-13046255.663123, 4036616.696197), (-13046201.628977, 4036655.170510)], sr: 3857 02.10.18, 19:07 raster tile count (iteration: 1 - extent: AGSEnvelope: [(-13046255.663123, 4036616.696197), (-13046201.628977, 4036655.170510)], sr: 3857 02.10.18, 19:07 initial area requires < maxExportTileCount 02.10.18, 19:07 Layer: World Topographic Map, tile count: 277, max: 150000 02.10.18, 19:07 Layer: World Topographic Map maxExport: (0)

Gerhard "Luigi" Trichtl

Kevin-GIS commented 5 years ago

This crashing issue has been addressed. Closing this issue.

trichtl commented 5 years ago

Thanks - worked now well in Build 2469

doug-m / CollectorAuroraTesting