APEX jobs never finish 'Processing'

[ghost]

The issue is that the Batch Apex job always has the status of Processing and never completes.

Background:

• In a sandbox, last week I did the installation and successfully completed several "#2 Convert Attachments".

• Then, over the weekend, Summer Release 18 happened.

• And the sandbox was refreshed.

• I reviewed the prerequisites for "Enable Create Audit Fields" and "Email-to_Case". Both are confirmed to be enabled.

• I deployed the package using 'Install for Admins Only'.

• I assigned myself the "Convert Attachments to Files" permission set

• I have ran one single record test that showed still showing "Processing" status after one hour.

• Since this didn't seem right, I uninstalled and deleted the package.

• Reinstalled the package with 'Install for All user'.

• Assigned myself the "Convert Attachments to Files" permission set and then switched to the "Convert Attachments to Files" app

• I have run three single record tests but they are still showing "Processing" status. The first one has been in the job queue for an hour. The three single records were: 0061300001E1HbMAAV 0061300001C0kRc a1813000008mJcpAAE (This is a custom object)

What can I do to get the jobs to get to Completed Status?

Apex Jobs looks like this:

[douglascayers]

It doesn’t look like the job has failed so perhaps it’s waiting on system resources. My thoughts are to open a case with support to see if they can identify what the jobs are hung up on behind the scenes.

[douglascayers]

Also, thank you for your interest in my app to convert attachments AND for the very thorough details on what you’ve tried so far :)

[ghost]

It turns out that there is currently a known issue with Partial Sandboxes when viewing Attachments or Content.

Here is the link to track it: Error 192261835 when viewing Attachments or Content in a Partial Sandbox https://success.salesforce.com/issues_view?id=a1p3A000000AT9DQAW

[douglascayers]

Thanks for the update @smaass4. Curious, did Salesforce support point you to that known issue regarding the batch jobs not completing in your sandbox?

[ghost]

@douglascayers , yes, I had a Salesforce Support case which was quite thorough and helped determine this was the issue. This was only for my Partial Sandbox. Our Full Sandbox and Production were fine. Note also that this was only in my Partial Sandbox after Summer 18 release.

[douglascayers]

Glad they were able to identify the issue. I'll go ahead and close this issue for now since it seems something Salesforce has to fix on their end.

Thanks!