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dpaulat / supercell-wx

Supercell Wx is a free, open source advanced weather radar viewer.
https://supercell-wx.rtfd.io
MIT License
85 stars 14 forks source link

Not working on Windows 11 #228

Open jshg46 opened 2 weeks ago

jshg46 commented 2 weeks ago

I have tried both the installer and the zip files for Windows 11 and they both will crash. The window will open and it will start running the QT stuff and when it makes it to loading the radar data it will crash.

Windows 11 23H2

dpaulat commented 2 weeks ago

Please submit a crash dump (supercell-wx.exe.#####.dmp) from %LocalAppData%\CrashDumps. You can post it to https://wormhole.app/

jshg46 commented 2 weeks ago

Haven't found it yet. Looked all over the APPDATA folder .

dpaulat commented 2 weeks ago

%LocalAppData%, not %AppData% (C:\Users\\AppData\Local\CrashDumps)

jshg46 commented 2 weeks ago

I do not have a CrashDumps folder.

jshg46 commented 2 weeks ago

[ Screenshot 2024-06-15 121228

That's all I have in that folder.

dpaulat commented 2 weeks ago

My guess is crash dumps are disabled on your system for some reason, I have not seen this. If you're able to re-enable them, a CrashDumps folder should appear here next time the application crashes.

Without a crash dump, I'm unable to determine why exactly your application is crashing. I have recently fixed one crash reported by someone else, you might try this: https://wormhole.app/148vN#oT-NtDO2vfOCGyEFCAbbhA (available for ~24 hours, I'll see if I can get a more permanent location for this, this is different from the one reported by Kiglirs). This is a manually packaged release, as development snapshots are currently broken. Once development snapshots are working again, I'll get this change merged into develop.

If this one works for you, I'd be interested to know if you see any errors in the terminal as well.

jshg46 commented 2 weeks ago

The file still wont display.

dpaulat commented 2 weeks ago

Take a look here for enabling crash dumps: https://help.hippovideo.io/support/solutions/articles/19000138601-how-can-i-get-to-the-windows-crash-dump-files-.

jshg46 commented 2 weeks ago

Thanks for that guide. I hope this is what you need. supercell-wx.2176.log supercell-wx.2660.log

dpaulat commented 2 weeks ago

Those are helpful with context, but in your case I still need a .dmp file. After you enable it, there should be a CrashDumps folder in %LocalAppData% when Supercell Wx crashes next. You may have to restart your PC for those settings to take effect.

jshg46 commented 2 weeks ago

Still working on it, No CrashDump yet.

JesseWx2011 commented 1 week ago

Windows 11 user, works just fine for me.