Closed smenzer closed 9 years ago
Is there a DroboApps/crashplan/app/upgrade/1427864410430.1436272946175
folder (or something like that)? Do you have a file called DroboApps/crashplan/app/lib/com.backup42.desktop.jar
?
No and Yes respectively, see below
$ pwd
/mnt/DroboFS/Shares/DroboApps/crashplan/app/upgrade
$ ls -la
drwxr-xr-x 3 root root 4096 Jul 13 17:45 .
drwxrwxr-x 11 root root 4096 Jul 13 17:45 ..
drwxr-xr-x 2 root root 4096 Jul 8 18:54 UpgradeUI
-rw-r--r-- 1 root root 127 Jul 8 18:54 start.bat
-rwxr-xr-x 1 root root 247 Jul 8 18:54 start.sh
-rw-r--r-- 1 root root 92 Jul 8 18:54 startDesktop.bat
-rwxr-xr-x 1 root root 312 Jul 8 18:54 startDesktop.sh
-rwxr-xr-x 1 root root 135 Jul 8 18:54 startDesktopLinux.sh
-rwxr-xr-x 1 root root 137 Jul 8 18:54 startDesktopSolaris.sh
-rwxr-xr-x 1 root root 87 Jul 8 18:54 startFirst.sh
-rwxr-xr-x 1 root root 211 Jul 8 18:54 startLinux.sh
-rwxr-xr-x 1 root root 213 Jul 8 18:54 startSolaris.sh
$ pwd
/mnt/DroboFS/Shares/DroboApps/crashplan/app/lib
$ ls -la com.back*
-rw-r--r-- 1 root root 5702755 Jul 8 18:54 com.backup42.desktop.jar
What about ps w | grep [C]rashPlanService
? And netstat -anp | grep 4242
?
$ ps w | grep [C]rashPlanService
11276 root 254m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
$ netstat -anp | grep 4242
netstat: /proc/net/tcp6: No such file or directory
netstat: /proc/net/udp6: No such file or directory
netstat: /proc/net/raw6: No such file or directory
tcp 0 0 0.0.0.0:4242 0.0.0.0:* LISTEN 11276/java
Everything looks good so far. Last thing: does /mnt/DroboFS/System/crashplan/.ui_info
contain 4243,drobo
? Does the .ui_info
file on your machine contain the same thing?
client machine:
$ cat /Library/Application\ Support/CrashPlan/.ui_info
4243,drobo
drobo - very strange, when i first looked at the file it showed 4243,drobo
, but when I checked it again it showed something different...I literally ran these commands back to back as you can see below
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4243,drobo
$
$
$
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4247,bbd7a69e-a73a-4322-bf06-0a1b39d1af0a
here are the last 50 lines of the log.text
file if it's helpful
# tail -n50 /tmp/DroboApps/crashplan/log.txt
+ [ ! -d /mnt/DroboFS/Shares/DroboApps/crashplan/tmp ]
+ chmod 777 /mnt/DroboFS/Shares/DroboApps/crashplan/tmp
+ export LC_ALL=en_US.UTF-8
+ export LANG=en_US.UTF-8
+ export LD_LIBRARY_PATH=/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:/mnt/DroboFS/Shares/DroboApps/crashplan/app:
+ export HOME=/mnt/DroboFS/System/crashplan
+ . /mnt/DroboFS/Shares/DroboApps/crashplan/app/bin/run.conf
+ SRV_JAVA_OPTS=-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx128m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false
+ GUI_JAVA_OPTS=-Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false
+ SRV_JAVA_OPTS=-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx128m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -Duser.home=/mnt/DroboFS/System/crashplan -Djava.io.tmpdir=/mnt/DroboFS/Shares/DroboApps/crashplan/tmp -Djava.library.path=/mnt/DroboFS/Shares/DroboApps/crashplan/lib -Djava.net.preferIPv4Stack=true
+ cd /mnt/DroboFS/Shares/DroboApps/crashplan/app
+ setsid /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx128m -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -Duser.home=/mnt/DroboFS/System/crashplan -Djava.io.tmpdir=/mnt/DroboFS/Shares/DroboApps/crashplan/tmp -Djava.library.path=/mnt/DroboFS/Shares/DroboApps/crashplan/lib -Djava.net.preferIPv4Stack=true -classpath /mnt/DroboFS/Shares/DroboApps/crashplan/app/lib/com.backup42.desktop.jar:/mnt/DroboFS/Shares/DroboApps/crashplan/app/lang com.backup42.service.CPService
+ [ 11805 -gt 0 ]
+ local pid=11805
+ echo 11805
+ renice 19 11805
[07.15.15 07:49:05.340 INFO main root ] Locale changed to English
[07.15.15 07:49:05.363 INFO main root ] *************************************************************
[07.15.15 07:49:05.365 INFO main root ] *************************************************************
[07.15.15 07:49:05.387 INFO main root ] STARTED CrashPlanService
[07.15.15 07:49:05.420 INFO main root ] CPVERSION = 4.3.0 - 1427864410430 (2015-04-01T05:00:10:430+0000) - Build: 31
[07.15.15 07:49:05.422 INFO main root ] LOCALE = English
[07.15.15 07:49:05.442 INFO main root ] ARGS = [ ]
[07.15.15 07:49:05.443 INFO main root ] *************************************************************
[07.15.15 07:49:09.362 INFO main root ] Adding shutdown hook.
[07.15.15 07:49:09.501 INFO main root ] BEGIN Loading Configuration
[07.15.15 07:49:11.914 INFO main root ] BEGIN Copy Custom
[07.15.15 07:49:11.928 INFO main root ] Directories: [.Custom, custom, /repository/.Custom, /repository/custom]
[07.15.15 07:49:11.929 INFO main root ] NOT waiting for custom skin to appear
[07.15.15 07:49:11.931 INFO main root ] NO customizations found.
[07.15.15 07:49:11.932 INFO main root ] END Copy Custom
[07.15.15 07:49:12.282 INFO main root ] Loading from default: /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/default.service.xml
[07.15.15 07:49:28.701 INFO main root ] Loading from my xml file=conf/my.service.xml
[07.15.15 07:49:31.194 INFO main root ] Loading ServiceConfig, newInstall=false, version=7, configDateMs=1436737144698, installVersion=1427864410430
[07.15.15 07:49:31.207 INFO main root ] OS = Linux
[07.15.15 07:49:36.161 INFO main root ] AuthorityLocation@32879903[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ]
[07.15.15 07:49:36.460 INFO main root ] Checking Java memory heap max.
[07.15.15 07:49:36.518 INFO main root ] Previous Java memory max heap size was 128
[07.15.15 07:49:36.587 INFO main root ] END Loading Configuration
[07.15.15 07:49:36.934 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4242, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.15.15 07:49:37.178 INFO main com.code42.net.ConnectivityTester ] Connectivity test done. localhost, false in 226 ms
[07.15.15 07:49:37.181 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4243, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.15.15 07:49:37.239 INFO main com.code42.net.ConnectivityTester ] Connectivity test done. localhost, localhost/127.0.0.1:4243 true in 56 ms
[07.15.15 07:49:37.242 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4246, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.15.15 07:49:37.569 INFO main com.code42.net.ConnectivityTester ] Failed to connect after duration=324, retryDuration=100, address=localhost, connectTimeout=100, e=Connection refused
[07.15.15 07:49:37.571 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4247, connectionTimeout(ms)=100, retryDuration(ms)=100
[07.15.15 07:49:37.698 INFO main com.code42.net.ConnectivityTester ] Failed to connect after duration=125, retryDuration=100, address=localhost, connectTimeout=100, e=Connection refused
[07.15.15 07:49:37.701 INFO main com.backup42.service.CPService ] Ports have changed, updating config. oldServicePort=4242, newServicePort=4246, newUIPort=4247
[07.15.15 07:49:39.756 INFO main com.backup42.service.ui.UIInfoUtility ] Wrote port=4247 and token to location=/var/lib/crashplan/.ui_info
jtux Loaded.
Yeah, this has been happening for other people as well. Crashplan just decides that changing the port is a good idea. The solution is to stop crashplan, edit /mnt/DroboFS/System/crashplan/.ui_info
to contain the correct information, then start crashplan again.
Ok, so I stopped crashplan, re-wrote the file, then started again and it immediately re-wrote the file on me. Check this out, happened two more times in a row:
# current status
$ date
Wed Jul 15 10:52:12 DST 2015
$ ls -la /mnt/DroboFS/System/crashplan/.ui_info
-rw-r--r-- 1 root root 41 Jul 15 10:49 /mnt/DroboFS/System/crashplan/.ui_info
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4247,00d014f3-e8fe-4e77-a4d1-0012297c8d83
# stop crashplan
$ ./service.sh stop
$ ./service.sh status
crashplan is disabled and stopped
# edit .ui_info file
# check that it was properly edited and saved
$ ls -la /mnt/DroboFS/System/crashplan/.ui_info
-rw-r--r-- 1 root root 11 Jul 15 10:53 /mnt/DroboFS/System/crashplan/.ui_info
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4243,drobo
# restart crashplan
$ ./service.sh start
Starting dependency: locale
$ ./service.sh status
crashplan is enabled and running
# initially, the file is fine
$ date
Wed Jul 15 10:54:46 DST 2015
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4243,drobo
$ ls -la /mnt/DroboFS/System/crashplan/.ui_info
-rw-r--r-- 1 root root 11 Jul 15 10:53 /mnt/DroboFS/System/crashplan/.ui_info
# wait a minute or so
$ date
Wed Jul 15 10:56:17 DST 2015
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4247,02f9b191-3a41-4308-858e-3796c803ab23#
$ ls -la /mnt/DroboFS/System/crashplan/.ui_info
-rw-r--r-- 1 root root 41 Jul 15 10:54 /mnt/DroboFS/System/crashplan/.ui_info
What about ps w | grep [C]rashPlanService
after service.sh stop
? The only thing I can think of is that crashplan is not bring shutdown properly before you edit the file.
$ ./service.sh stop
$ ps w | grep [C]rashPlanService
11276 root 258m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
$ netstat -anp | grep 4242
tcp 0 0 0.0.0.0:4242 0.0.0.0:* LISTEN 11276/java
tcp 0 1 10.0.0.20:44648 192.168.1.117:4242 SYN_SENT 11276/java
tcp 0 1 10.0.0.20:45681 10.0.1.15:4242 SYN_SENT 11276/java
tcp 0 0 10.0.0.20:60642 10.0.0.10:4242 TIME_WAIT -
netstat: /proc/net/tcp6: No such file or directory
netstat: /proc/net/udp6: No such file or directory
netstat: /proc/net/raw6: No such file or directory
Yeah, that might the reason why it is jumping to another port. Wait a little bit, until ps w
shows no more processes, then edit the file.
ok, so i stopped it and have been monitoring ps w
and all of a sudden I got two services running instead of one and when I checked the status of crashplan, it was running again.
$ ./service.sh status
crashplan is disabled and stopped
$ ps w | grep [C]rashPlanService
11276 root 258m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
$ ps w | grep [C]rashPlanService
11276 root 258m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
15193 root 218m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
$
$
$
$
$ ps w | grep [C]rashPlanService
11276 root 258m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
15193 root 221m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
$ ./service.sh status
crashplan is enabled and running
$ ./service.sh stop
$ ./service.sh status
crashplan is disabled and stopped
$ ps w | grep [C]rashPlanService
11276 root 258m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
I tried a kill 11276
and it seemed to knock that one process out. Once it was off, I tried editing the .ui_info
file again...we'll see if it sticks this time.
...nope, changed the file again.
What about grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
? It should be <servicePort>4243</servicePort>
.
:-( nope
$ grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
<servicePort>4247</servicePort>
Ok, that is actually good news. Change my.service.xml to 4243, and fix .ui_info
to 4243 as well. That should fix it.
ok will try that now
still getting changed...
$ grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
<servicePort>4243</servicePort>
$ ps w | grep [C]rashPlanService
$ ./service.sh start
Starting dependency: locale
$ grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
<servicePort>4243</servicePort>
$ cat /mnt/DroboFS/System/crashplan/.ui_info
4243,drobo
# wait ~13 minutes
$ cat /mnt/DroboFS/System/crashplan/.ui_info
$ grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
<servicePort>4247</servicePort>
$ ps w | grep [C]rashPlanService
16618 root 252m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=Cr
Well this is frustrating. At this point the only recommendation I have for you is to completely uninstall crashplan (using the Dashboard), reboot the Drobo, then reinstall crashplan. If crashplan insists on not staying on port 4243, then change .ui_info
to be 4247,drobo
on both Drobo and desktop machine. If you can't beat them...
alright, i'll give that a shot later tonight.
does that very first warning message I mentioned mean anything?
Jul 15, 2015 1:03:41 AM net.sbbi.upnp.LogWrapper warn
WARNING: Discovery message sender IP /10.0.0.1 does not match device description IP /172.16.12.1 skipping device, set the net.sbbi.upnp.ddos.matchip system property to false to avoid this check
2015-07-15 02-06-40: ./CrashPlanEngine stop
Not really. I have that warning as well, but it does not seem to prevent crashplan from working fine.
thanks.
reinstalling seems to work again, but it worked immediately after doing so before. we'll see if this lasts...thanks for all the help!
Looking through my
log.txt
file, I'm seeing many instances of the following message. It was happening about twice a day until today, and now I get it every 5 minutes or so followed by what looks like a stop command. I noticed on my remote machine that backs up to the drobo stopped last night (around the timing of these messages appearing frequently). Do these mean there's an issue somewhere or should I just ignore them?I can also no longer access the drobo via the UI on my client machine; although after doing a
service.sh restart
backups starting running again, but I still get the warning, followed by more messages - here's the full log after the restart I did. Backups stopped about 2 minutes after they were running and just as I've been writing this, have turned on and off a few times (judging by my Crashplan UI on the remote computer saying it's connected to my Drobo or not): https://www.dropbox.com/s/bu8eiafmsf1a07z/log-txt-snippet.txt?dl=0