Crashplan 4.3.0-2 Application Not Connecting

[cmaenner]

I just performed a fresh install of CrashPlan 4.3.0-2, Locale 2.11.1-1, and Java 8 update 33 build 05 for Drobo5N. I modified my local Crashplan ui.properties from #serviceHost=127.0.0.1 to serviceHost=10.0.0.100. The Mac OS X Crashplan application will not connect to the Crashplan Drobo application, it just hangs at the splash screen with no errors. Below are details from the logs as well as network connect ability commands.

Is anyone else having this issue? Also where do find the "click Configure to get connection details" function?

$ cat /mnt/DroboFS/System/crashplan/.ui_info 4243,drobo

$ ps w | grep [C]rashPlanService 7593 root 623m S N /mnt/DroboFS/Shares/DroboApps/java8/bin/java -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=C

$ netstat -anp | grep 4242 tcp 0 0 0.0.0.0:4242 0.0.0.0:* LISTEN 7593/java

$ netstat -anp | grep 4243 tcp 0 0 0.0.0.0:4243 0.0.0.0:* LISTEN 7593/java

$ /tmp/DroboApps/crashplan/log.txt [09.06.15 18:53:51.554 INFO main root ] Locale changed to English [09.06.15 18:53:51.559 INFO main root ] [09.06.15 18:53:51.560 INFO main root ] [09.06.15 18:53:51.560 INFO main root ] STARTED CrashPlanService [09.06.15 18:53:51.566 INFO main root ] CPVERSION = 4.3.0 - 1427864410430 (2015-04-01T05:00:10:430+0000) - Build: 31 [09.06.15 18:53:51.567 INFO main root ] LOCALE = English [09.06.15 18:53:51.570 INFO main root ] ARGS = [ ] [09.06.15 18:53:51.570 INFO main root ] ***** [09.06.15 18:53:51.913 INFO main root ] Adding shutdown hook. [09.06.15 18:53:51.935 INFO main root ] BEGIN Loading Configuration [09.06.15 18:53:52.152 INFO main root ] BEGIN Copy Custom [09.06.15 18:53:52.154 INFO main root ] Directories: [.Custom, custom, /repository/.Custom, /repository/custom] [09.06.15 18:53:52.154 INFO main root ] NOT waiting for custom skin to appear [09.06.15 18:53:52.155 INFO main root ] NO customizations found. [09.06.15 18:53:52.156 INFO main root ] END Copy Custom [09.06.15 18:53:52.205 INFO main root ] Loading from default: /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/default.service.xml [09.06.15 18:53:53.906 INFO main root ] Loading from my xml file=conf/my.service.xml [09.06.15 18:53:54.091 INFO main root ] Loading ServiceConfig, newInstall=false, version=7, configDateMs=null, installVersion=1427864410430 [09.06.15 18:53:54.092 INFO main root ] OS = Linux [09.06.15 18:53:54.415 INFO main root ] AuthorityLocation@21578277[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ] [09.06.15 18:53:54.420 INFO main root ] Checking Java memory heap max. [09.06.15 18:53:54.427 INFO main root ] Previous Java memory max heap size was 512 [09.06.15 18:53:54.435 INFO main root ] END Loading Configuration [09.06.15 18:53:54.459 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4242, connectionTimeout(ms)=100, retryDuration(ms)=100 [09.06.15 18:53:54.593 INFO main com.code42.net.ConnectivityTester ] Failed to connect after duration=131, retryDuration=100, address=localhost, connectTimeout=100, e=Connection refused [09.06.15 18:53:54.594 INFO main com.code42.net.ConnectivityTester ] Connectivity testing localhost, port=4243, connectionTimeout(ms)=100, retryDuration(ms)=100 [09.06.15 18:53:54.713 INFO main com.code42.net.ConnectivityTester ] Failed to connect after duration=117, retryDuration=100, address=localhost, connectTimeout=100, e=Connection refused [09.06.15 18:53:54.719 INFO main com.backup42.service.ui.UIInfoUtility ] Loaded port=4243 and token from location=/var/lib/crashplan/.ui_info jtux Loaded.

• echo Crashplan is ready; click Configure to get connection details

[ricardopadilha]

Did you also update the .ui_info file as well?

The configuration page is located at http://drobo.ip.here:8080/crashplan.

[cmaenner]

Yes, I did update the .ui_info file. I will check out the configuration page when I get home, thanks.