Closed smenzer closed 8 years ago
What do the log files say? Can you please post the log files in /tmp/DroboApps/crashplan/.
Sorry...finally had a chance to go and grab the logs. Here's the most recent bunch of data from the log files. Only log.txt
has been touched in the last week, so I didn't include them, but if you'd like me to I can post the full set of files.
From log.txt
, here's some recent data:
2015-10-22 17-23-07: ./service.sh status
+ main status
+ local _operation=status
+ shift
+ status
+ /usr/bin/realpath ./service.sh
+ /usr/bin/dirname /mnt/DroboFS/Shares/DroboApps/crashplan/service.sh
+ local _appDir=/mnt/DroboFS/Shares/DroboApps/crashplan
+ /usr/bin/basename /mnt/DroboFS/Shares/DroboApps/crashplan
+ local _appName=crashplan
+ local _enabled
+ local _running
+ _is_enabled crashplan
+ local _value=
+ [ ! -f /mnt/DroboFS/Shares/DroboApps/.servicerc ]
+ /usr/bin/awk -F = -v name=crashplan_enable $1 == name { gsub(/"/, "", $2); print $2 } /mnt/DroboFS/Shares/DroboApps/.servicerc
+ _value=YES
+ [ -z YES ]
+ return 0
+ _enabled=enabled
+ is_running /tmp/DroboApps/crashplan/pid.txt /mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ local _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ local _daemon=/mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ _function_exists _is_running
+ type _is_running
+ /bin/grep -q function
+ _is_running /tmp/DroboApps/crashplan/pid.txt /mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ eval _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ [ -r /tmp/DroboApps/crashplan/pid.txt ]
+ cat /tmp/DroboApps/crashplan/pid.txt
+ _pid=617
+ [ -z 617 ]
+ ps
+ grep 617
+ grep -v grep
+ awk {print $1}
+ _ps=617
+ [ -n 617 ]
+ return 0
+ _running=running
+ eval echo "crashplan is enabled and running" >&3
+ echo crashplan is enabled and running
+ echo Crashplan is ready; click Configure to get connection details
[10.22.15 16:23:24.516 INFO main com.backup42.service.CPService] *************************************************************
[10.22.15 16:23:24.527 INFO main com.backup42.service.CPService] *************************************************************
[10.22.15 16:23:24.528 INFO main com.backup42.service.CPService] STARTED CrashPlanService
[10.22.15 16:23:24.542 INFO main com.backup42.service.CPService] CPVERSION = 4.4.1 - 1435726800441 (2015-07-01T05:00:00:441+0000) - Build: 30
[10.22.15 16:23:24.618 INFO main com.backup42.service.CPService] LOCALE = English (United States)
[10.22.15 16:23:24.624 INFO main com.backup42.service.CPService] ARGS = [ ]
[10.22.15 16:23:24.625 INFO main com.backup42.service.CPService] *************************************************************
[10.22.15 16:23:25.240 INFO main com.backup42.service.CPService] Adding shutdown hook.
[10.22.15 16:23:25.668 INFO main .code42.lang.NativeLibraryLoader] Added /mnt/DroboFS/Shares/DroboApps/crashplan/app to jna.library.path. New value:/mnt/DroboFS/Shares/DroboApps/crashplan/app
[10.22.15 16:23:25.671 INFO main .code42.lang.NativeLibraryLoader] Added . to java.library.path. New value:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:.
[10.22.15 16:23:25.673 INFO main .code42.lang.NativeLibraryLoader] Added /mnt/DroboFS/Shares/DroboApps/crashplan/app/lib to jna.library.path. New value:/mnt/DroboFS/Shares/DroboApps/crashplan/app:/mnt/DroboFS/Shares/DroboApps/crashplan/app/lib
[10.22.15 16:23:25.674 INFO main .code42.lang.NativeLibraryLoader] Added lib to java.library.path. New value:/mnt/DroboFS/Shares/DroboApps/crashplan/lib:.:lib
[10.22.15 16:23:25.705 INFO main com.backup42.service.CPService] loadConfig, BEGIN Loading Configuration
[10.22.15 16:23:26.186 INFO main com.backup42.service.CpsFolders] CpsFolders chmod successful. confPath=conf/
[10.22.15 16:23:26.188 INFO main com.backup42.service.CPService] BEGIN Copy Custom
[10.22.15 16:23:26.189 INFO main com.backup42.service.CPService] Directories: [.Custom, custom, /repository/.Custom, /repository/custom]
[10.22.15 16:23:26.191 INFO main com.backup42.service.CPService] NOT waiting for custom skin to appear
[10.22.15 16:23:26.192 INFO main com.backup42.service.CPService] NO customizations found.
[10.22.15 16:23:26.193 INFO main com.backup42.service.CPService] END Copy Custom
[10.22.15 16:23:26.214 INFO main backup42.common.config.AppConfig] Loading from default: , /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/default.service.xml
[10.22.15 16:23:31.012 INFO main backup42.common.config.AppConfig] Loading from my xml file:, conf/my.service.xml
[10.22.15 16:23:31.500 INFO main up42.common.config.ServiceConfig] ServiceConfig:: Loading ServiceConfig, newInstall=false, configVersion=7, configDateMs=null, installVersion=1435726800441, currentVersion=1435726800441
[10.22.15 16:23:31.502 INFO main up42.common.config.ServiceConfig] ServiceConfig:: OS = Linux
[10.22.15 16:23:32.619 INFO main com.backup42.service.CPService] AuthorityLocation@986939266[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ]
[10.22.15 16:23:32.630 INFO main com.backup42.service.CPService] Checking Java memory heap max.
[10.22.15 16:23:32.641 INFO main com.backup42.service.CPService] Previous Java memory max heap size was 128
[10.22.15 16:23:32.657 INFO main com.backup42.service.CPService] END Loading Configuration
jtux Loaded.
2015-10-22 17-28-28: ./service.sh status
+ main status
+ local _operation=status
+ shift
+ status
+ /usr/bin/realpath ./service.sh
+ /usr/bin/dirname /mnt/DroboFS/Shares/DroboApps/crashplan/service.sh
+ local _appDir=/mnt/DroboFS/Shares/DroboApps/crashplan
+ /usr/bin/basename /mnt/DroboFS/Shares/DroboApps/crashplan
+ local _appName=crashplan
+ local _enabled
+ local _running
+ _is_enabled crashplan
+ local _value=
+ [ ! -f /mnt/DroboFS/Shares/DroboApps/.servicerc ]
+ /usr/bin/awk -F = -v name=crashplan_enable $1 == name { gsub(/"/, "", $2); print $2 } /mnt/DroboFS/Shares/DroboApps/.servicerc
+ _value=YES
+ [ -z YES ]
+ return 0
+ _enabled=enabled
+ is_running /tmp/DroboApps/crashplan/pid.txt /mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ local _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ local _daemon=/mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ _function_exists _is_running
+ type _is_running
+ /bin/grep -q function
+ _is_running /tmp/DroboApps/crashplan/pid.txt /mnt/DroboFS/Shares/DroboApps/java8/bin/java
+ eval _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ _pidfile=/tmp/DroboApps/crashplan/pid.txt
+ [ -r /tmp/DroboApps/crashplan/pid.txt ]
+ cat /tmp/DroboApps/crashplan/pid.txt
+ _pid=617
+ [ -z 617 ]
+ ps
+ grep 617
+ grep -v grep
+ awk {print $1}
+ _ps=617
+ [ -n 617 ]
+ return 0
+ _running=running
+ eval echo "crashplan is enabled and running" >&3
+ echo crashplan is enabled and running
I also see this line every 12 hours for the last several days, it's the only thing in the logs after the above data I shared:
Oct 29, 2015 3:11:01 AM net.sbbi.upnp.LogWrapper warn
WARNING: Discovery message sender IP /10.0.0.1 does not match device description IP /172.16.12.1 skipping device, set the net.sbbi.upnp.ddos.matchip system property to false to avoid this check```
You are not running the latest firmware on your Drobo. You have to update to at least 3.3.0.
got it...I'll do that and give it another shot. Thanks
that did the trick...thanks a lot!
I installed the latest release on my FS and the backups TO the drobo work fine. However, I can see on my other machine (that the FS backs up to) that "No files selected for backup". So, I want to log in from a client machine to the Drobo to set my backup files. However, every time I try the splash screen just hangs for a while and then says that it can't connect to the backup engine. I've followed the instructions at http://my.drobo.ip.address:8080/crashplan as well at http://support.code42.com/CrashPlan/Latest/Configuring/Using_CrashPlan_On_A_Headless_Computer but neither seems to work right.
Can you let me know what I should do to troubleshoot and identify the issue? So far I have:
ps w | grep [C]rashPlanService
)grep servicePort /mnt/DroboFS/Shares/DroboApps/crashplan/app/conf/my.service.xml
-- the answer is4243
/tmp/DroboApps/crashplan/log.txt
but don't see anything added to it when I try to connect/mnt/DroboFS/Shares/DroboApps/crashplan/service.sh restart
Many thanks in advance!