Closed smenzer closed 8 years ago
Which Drobo do you have (FS or 5N)? Which firmware are you running? Which version of Drobo Dashboard?
Did you start Crashplan as root? I see that all files are owned by Admin. Maybe it is a permission problem.
Hi @ricardopadilha - I have the Drobo FS running 1.2.7 [4.45.10288]
and Dashboard version 2.7.0 [77097]
When you say "start Crashplan as root", do you mean when I log into the Drobo via command line? If so, then yes, I ssh to the drobo using root
username.
Regarding permissions, since the directories and files are all permissioned to 777
shouldn't it not really matter who owns them?
Thanks!
Ok, can you see the configuration page at http://drobo.ip.address.here:8080/crashplan/ ?
If so, can you please post the logs somewhere? Be careful, there is some private information there.
I'm looking for error messages and java exceptions.
Yep, I can get to the config page. I copied the whole "Log Information" section into a text file and put it here: https://www.dropbox.com/s/4krx0v93r9rka2g/DroboLogs%2011-09-15.log?dl=0 - please let me know once you have read it so I can take it down.
Thanks! Scott
I had a look at the log files, and things seem to be working. Have a look at this (history.log.0):
I 11/05/15 12:09PM Backup scheduled to always run
I 11/05/15 12:09PM [Default] Scanning for files to back up
I 11/05/15 12:10PM Archive maintenance for Drobo XXXX.
I 11/05/15 12:37PM [Default] Scanning for files completed in 28 minutes: 99,443 files (143.60GB) found
I 11/05/15 01:46PM Archive maintenance: Complete for Drobo XXXX.
...
I 11/05/15 06:33PM Starting backup from XXXX: 1,075 files (144.40MB) to back up
I 11/05/15 06:40PM Starting backup from XXXX: 1,056 files (141.20MB) to back up
I 11/05/15 06:55PM Stopped backup from XXXX in 15 minutes: 0 files (1.30MB) backed up, 2.30MB received @ 1Mbps
I 11/05/15 06:55PM - Reason for stopping backup: The backup destination was disconnected
You seem to have a filesystem error. Look at this from backup_files.log.0
:
W 11/07/15 05:15AM 42 - Jericho.m4a�QeM�����Ò��3�1���_&�F���H�c��/�3#���E/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/15 Wishing.m4a�ФM���xv��ӥ��I�� �3F���H�c��/�3#���\/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/16 Life In A Northern Town [Live].m4a�L�M���8NkmM���Z;��R���F���H�c��/�3#���J/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/07 Already Gone.m4ax@�M���HÌ�����O@�R{6F���H�c��/�3#���T/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/12 Very Last Country Song.m4a��jM���È[{m�U��{4�k=ÞF���H�c��/�3#���B/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/04 Joey.m4a� �M��ɨ���6����S�U2F���H�c��/�3#���K/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/10 What I'd Give.m4a�cLM��� ��H�V�|�^5�b&̤F���H�c��/�3#���F/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/08 Keep You.m4a�1�M���!��{"Ú��|�F���H�c��/�3#���J/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/13 Fall Into Me.m4a�\M����o��S*������)F���H�c��/�3#���W/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/17 Come On Get Higher [Live].m4a�<>M����2Mj����vN�(OǦ8�F���H�c��/�3#���M/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/09 Take Me As I Am.m4a��M�����BÔ�5á§ï¿½ï¿½ï¿½@�F���H�c��/�3#���B/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/05 Love.m4av�hM���`�=be_/=� ����F���H�c��/�3#���I/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/11 Steve Earle.m4aonWM���P�0ڸ�m �vY���4F���H�c��/�3#���G/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/06 Genevieve.m4a~=M����t�3&��R�Zs�j�J�F���H�c��/�3#���D/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/03 We Run.m4avD�M���@.����?�p�q�PF���H�c��/�3#���N/mnt/DroboFS/Shares/Music/Sugarland/Love On The Inside/01 All I Want To Do.m4a�q�M���x�H�g��
This looks like some pretty bad filesystem corruption. Please have a look at this support article from Drobo: http://support.drobo.com/app/answers/detail/a_id/500
I'm not sure if this is a problem with the crashplan droboport or something else, so thought I'd start here in case you can help.
I was able to use the CrashPlan UI to access my drobo and setup files to backup. However, after initially scanning the directories and starting a backup, now it is showing each directory as 0MB even though there are gigabytes of data inside:![image](https://cloud.githubusercontent.com/assets/624392/11008211/0b875e10-849d-11e5-9f02-f2cfbe30bc6a.png)
I've tried forcing a rescan (using the crashplan UI to enter the
scan
command in the command prompt) but it didn't change anything. Any thoughts on what's going on or what I can do to correct it?