Software closes

[Chrisvanhoorn]

Dear Dimitry,

I wanted to use membranogram but the software closes immediately after I try to load the .mrc tomogram.

I downloaded the package and am running the .exe file from /bin/Release I checked the latest .NET framework is installed, it runs Warp just fine. I cropped and binned the tomogram to be 50MB while the GPUs have 11GB available memory. I checked two different windows machines and they have the same issue.

Do you know what could cause the issue or how I can troubleshoot it? I found the following error in the event viewer:

Faulting application name: Membranogram.exe, version: 1.0.0.0, time stamp: 0x582db2f8 Faulting module name: nvoglv64.dll, version: 31.0.15.1694, time stamp: 0x62d9e464 Exception code: 0xc0000005 Fault offset: 0x0000000000f22f9f Faulting process ID: 0x1320 Faulting application start time: 0x01d94c76729281ea Faulting application path: C:\Users\Public\Membranorama-master\bin\Release\Membranogram.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvoglv64.dll Report ID: a8335334-fb9a-4020-98ac-dadbc7d0061b Faulting package full name: Faulting package-relative application ID:

Many thanks,

Chris

[dtegunov]

Hi Chris,

I've downloaded the version from GitHub and updated my GPU driver to match your version, but I can't reproduce the issue. I'm using A6000 cards. Can you (confidentially) share some data that reproducibly trigger this bug? I haven't used Membranorama in forever.

[Chrisvanhoorn]

Hi Dimitry,

Thank you for getting back to me so quickly. The files are in this folder and you should have access with your gmail: https://drive.google.com/drive/folders/1qFVYhTt5q4YcyeLXPRLwERjXm-q-Ayt9?usp=sharing

About the GPUs in the PC I'm running it on: NVIDIA GeForce RTX 3090, Driver version: 31.0.15.1694, Driver date: 21/07/2022, DirectX version: 12 (FL 12.1). The same happens on a PC with: NVIDIA GeForce RTX 2080 Ti, Driver version: 31.0.15.1694, Driver date: 21/07/2022, DirectX version: 12 (FL 12.1). These are the PCs we run Warp and M on. Please let me know if you need more information.

I was using tomograms that were denoised through noise2map then followed by isonet. So in the google drive I have the large tomogram and corresponding obj files. I then also rotated, cropped and binned this tomogram to <50 MB, also in the folder. The obj files load correctly, but whichever tomogram I try to load (also non isonet predicted ones) the window just closes, so I didn't generate obj files for the cropped tomogram yet.

Error logs upon crash membranogram:

Application: Membranogram.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FF8C10C2F2F

Faulting application name: Membranogram.exe, version: 1.0.0.0, time stamp: 0x582db2f8 Faulting module name: nvoglv64.dll, version: 31.0.15.1694, time stamp: 0x62d9e464 Exception code: 0xc0000005 Fault offset: 0x0000000000f22f2f Faulting process ID: 0x5338 Faulting application start time: 0x01d94cf29d889692 Faulting application path: C:\Users\Public\membranorama-master\membranorama-master\bin\Release\Membranogram.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvoglv64.dll Report ID: 62241a2f-5766-408c-a32a-d42e7465a1bb Faulting package full name: Faulting package-relative application ID:

Version=1 EventType=APPCRASH EventTime=133222269215510673 ReportType=2 Consent=1 UploadTime=133222269228395684 ReportStatus=268435456 ReportIdentifier=b82f6e1a-db77-4d5c-8a37-92f8b69c6266 IntegratorReportIdentifier=62241a2f-5766-408c-a32a-d42e7465a1bb Wow64Host=34404 NsAppName=Membranogram.exe OriginalFilename=Membranogram.exe AppSessionGuid=00005338-0001-00b1-9296-889df24cd901 TargetAppId=W:00069bee77dfe918ca5022f38754e51209eb00000000!000085dbb5ac2e3220cd24b092860362830c83156f4d!Membranogram.exe TargetAppVer=2016//11//17:13:39:04!0!Membranogram.exe BootId=4294967295 TargetAsId=1502 UserImpactVector=271582000 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=5b09eb4f0e7bfcabe9de74ecc6526583 Response.BucketTable=4 Response.LegacyBucketId=1864055856066356611 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Membranogram.exe Sig[1].Name=Application Version Sig[1].Value=1.0.0.0 Sig[2].Name=Application Timestamp Sig[2].Value=582db2f8 Sig[3].Name=Fault Module Name Sig[3].Value=nvoglv64.dll Sig[4].Name=Fault Module Version Sig[4].Value=31.0.15.1694 Sig[5].Name=Fault Module Timestamp Sig[5].Value=62d9e464 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0000000000f22f2f DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19045.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=82e5 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=82e5be57525d13947980016b5acce2fe DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0834 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=0834b9adcb908712422d7381be125977 UI[2]=C:\Users\Public\membranorama-master\membranorama-master\bin\Release\Membranogram.exe LoadedModule[0]=C:\Users\Public\membranorama-master\membranorama-master\bin\Release\Membranogram.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[5]=C:\Windows\system32\hmpalert.dll LoadedModule[6]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[8]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[9]=C:\WINDOWS\System32\sechost.dll LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[11]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[12]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[13]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[14]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[15]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[16]=C:\WINDOWS\System32\USER32.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[21]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[22]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll LoadedModule[23]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll LoadedModule[24]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[25]=C:\WINDOWS\System32\psapi.dll LoadedModule[26]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\b647019e9c1f6030fc3caa74d4f8f2ac\mscorlib.ni.dll LoadedModule[27]=C:\WINDOWS\System32\ole32.dll LoadedModule[28]=C:\WINDOWS\System32\combase.dll LoadedModule[29]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[30]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\4fb9160b27f2daa1ec55050bde519fcc\System.ni.dll LoadedModule[32]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\463f17277ec470a0a1bc9fb3d2f1e7f7\System.Core.ni.dll LoadedModule[33]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\48b15242a02d1a2d0b036aec5ff9b9c3\WindowsBase.ni.dll LoadedModule[34]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll LoadedModule[35]=C:\WINDOWS\system32\rsaenh.dll LoadedModule[36]=C:\WINDOWS\System32\bcrypt.dll LoadedModule[37]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\31f5b84979fed1deaa969a6ecfa86448\PresentationCore.ni.dll LoadedModule[39]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\2344e5349b1dcbbc4ca85fff079d7c2a\PresentationFramework.ni.dll LoadedModule[40]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\37d9b3132000d55449c148758635fce5\System.Xaml.ni.dll LoadedModule[41]=C:\WINDOWS\SYSTEM32\dwrite.dll LoadedModule[42]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll LoadedModule[43]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[44]=C:\WINDOWS\SYSTEM32\MSVCP140_CLR0400.dll LoadedModule[45]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll LoadedModule[47]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\2a4f8a56369205c26bdba917e7c84943\System.Configuration.ni.dll LoadedModule[48]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\2e82c2ec17acf143029c89d4d6b7b6c8\System.Xml.ni.dll LoadedModule[49]=C:\WINDOWS\System32\shell32.dll LoadedModule[50]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\Wldp.dll LoadedModule[52]=C:\WINDOWS\System32\SHCORE.dll LoadedModule[53]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[54]=C:\WINDOWS\System32\MSCTF.dll LoadedModule[55]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\cebdec39a611901514328e34f18734dc\System.Drawing.ni.dll LoadedModule[56]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\c776b08bf14165ec8be1cc294d73a3f0\System.Windows.Forms.ni.dll LoadedModule[57]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\comctl32.dll LoadedModule[58]=C:\WINDOWS\SYSTEM32\OPENGL32.DLL LoadedModule[59]=C:\WINDOWS\SYSTEM32\GLU32.dll LoadedModule[60]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.2251_none_91a40448cc8846c1\gdiplus.dll LoadedModule[61]=C:\WINDOWS\System32\clbcatq.dll LoadedModule[62]=C:\Windows\System32\AppXDeploymentClient.dll LoadedModule[63]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvoglv64.dll LoadedModule[64]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[65]=C:\WINDOWS\System32\cfgmgr32.dll LoadedModule[66]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[67]=C:\WINDOWS\SYSTEM32\msasn1.dll LoadedModule[68]=C:\WINDOWS\SYSTEM32\cryptnet.dll LoadedModule[69]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[70]=C:\WINDOWS\SYSTEM32\drvstore.dll LoadedModule[71]=C:\WINDOWS\SYSTEM32\devobj.dll LoadedModule[72]=C:\WINDOWS\System32\WINTRUST.dll LoadedModule[73]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[74]=C:\WINDOWS\SYSTEM32\dxcore.dll LoadedModule[75]=C:\WINDOWS\system32\nvspcap64.dll LoadedModule[76]=C:\WINDOWS\SYSTEM32\dwmapi.dll LoadedModule[77]=C:\WINDOWS\SYSTEM32\powrprof.dll LoadedModule[78]=C:\WINDOWS\SYSTEM32\UMPDC.dll LoadedModule[79]=C:\WINDOWS\SYSTEM32\WINSTA.dll LoadedModule[80]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsForm0b574481#\c97a4ae7eafe42b62adc1f89bbd5aec8\WindowsFormsIntegration.ni.dll LoadedModule[81]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\19fe0373af2577cb7824242358b27193\PresentationFramework.Aero2.ni.dll LoadedModule[82]=C:\WINDOWS\SYSTEM32\d3d9.dll LoadedModule[83]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll LoadedModule[84]=C:\WINDOWS\System32\imagehlp.dll LoadedModule[85]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvd3dumx.dll LoadedModule[86]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[87]=C:\WINDOWS\system32\dataexchange.dll LoadedModule[88]=C:\WINDOWS\system32\d3d11.dll LoadedModule[89]=C:\WINDOWS\system32\dcomp.dll LoadedModule[90]=C:\WINDOWS\system32\dxgi.dll LoadedModule[91]=C:\WINDOWS\system32\twinapi.appcore.dll LoadedModule[92]=C:\WINDOWS\SYSTEM32\TextShaping.dll LoadedModule[93]=C:\WINDOWS\SYSTEM32\gpapi.dll LoadedModule[94]=C:\WINDOWS\SYSTEM32\UIAutomationCore.dll LoadedModule[95]=C:\WINDOWS\SYSTEM32\PROPSYS.dll LoadedModule[96]=C:\WINDOWS\SYSTEM32\textinputframework.dll LoadedModule[97]=C:\WINDOWS\System32\CoreUIComponents.dll LoadedModule[98]=C:\WINDOWS\System32\CoreMessaging.dll LoadedModule[99]=C:\WINDOWS\System32\WS2_32.dll LoadedModule[100]=C:\WINDOWS\SYSTEM32\wintypes.dll LoadedModule[101]=C:\WINDOWS\system32\msctfui.dll LoadedModule[102]=C:\WINDOWS\SYSTEM32\D3DCOMPILER_47.dll LoadedModule[103]=C:\WINDOWS\System32\comdlg32.dll LoadedModule[104]=C:\WINDOWS\System32\DUI70.dll LoadedModule[105]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\Comctl32.dll LoadedModule[106]=C:\WINDOWS\System32\DUser.dll LoadedModule[107]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll LoadedModule[108]=C:\WINDOWS\SYSTEM32\edputil.dll LoadedModule[109]=C:\WINDOWS\system32\explorerframe.dll LoadedModule[110]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll LoadedModule[111]=C:\Windows\System32\thumbcache.dll LoadedModule[112]=C:\WINDOWS\SYSTEM32\policymanager.dll LoadedModule[113]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll LoadedModule[114]=C:\Windows\System32\Windows.UI.FileExplorer.dll LoadedModule[115]=C:\Windows\System32\OLEACC.dll LoadedModule[116]=C:\Windows\System32\AssignedAccessRuntime.dll LoadedModule[117]=C:\WINDOWS\SYSTEM32\XmlLite.dll LoadedModule[118]=C:\Windows\System32\Windows.FileExplorer.Common.dll LoadedModule[119]=C:\WINDOWS\SYSTEM32\LINKINFO.dll LoadedModule[120]=C:\WINDOWS\system32\NetworkExplorer.dll LoadedModule[121]=C:\WINDOWS\SYSTEM32\MPR.dll LoadedModule[122]=C:\WINDOWS\System32\p9np.dll LoadedModule[123]=C:\WINDOWS\System32\drprov.dll LoadedModule[124]=C:\WINDOWS\System32\ntlanman.dll LoadedModule[125]=C:\WINDOWS\System32\davclnt.dll LoadedModule[126]=C:\WINDOWS\System32\DAVHLPR.dll LoadedModule[127]=C:\WINDOWS\System32\StructuredQuery.dll LoadedModule[128]=C:\WINDOWS\SYSTEM32\atlthunk.dll LoadedModule[129]=C:\Windows\System32\iertutil.dll LoadedModule[130]=C:\Windows\System32\Windows.StateRepositoryPS.dll LoadedModule[131]=C:\WINDOWS\system32\Windows.Storage.Search.dll LoadedModule[132]=C:\WINDOWS\system32\IconCodecService.dll LoadedModule[133]=C:\WINDOWS\System32\coml2.dll LoadedModule[134]=C:\WINDOWS\System32\wkscli.dll LoadedModule[135]=C:\WINDOWS\SYSTEM32\cscapi.dll LoadedModule[136]=C:\WINDOWS\System32\netutils.dll LoadedModule[137]=C:\Windows\System32\twinapi.dll 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LoadedModule[156]=C:\WINDOWS\System32\DSROLE.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19045 OsInfo[3].Key=ubr OsInfo[3].Value=2604 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=2057 OsInfo[7].Key=geoid OsInfo[7].Value=242 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=222034321 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=130943 OsInfo[19].Key=svolsz OsInfo[19].Value=232 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.2604.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=C0DD2958-3F6C-41DD-85BE-41F4BE4DFAC2.1 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Membranogram AppPath=C:\Users\Public\membranorama-master\membranorama-master\bin\Release\Membranogram.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=D659D8C85B768094E42A0419CBD50F19 MetadataHash=-774996296

On Wed, 1 Mar 2023 at 22:51, Dimitry Tegunov @.***> wrote:

Hi Chris,

I've downloaded the version from GitHub and updated my GPU driver to match your version, but I can't reproduce the issue. I'm using A6000 cards. Can you (confidentially) share some data that reproducibly trigger this bug? I haven't used Membranorama in forever.

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[dtegunov]

There were 2 issues: 1: Each dimension of the tomogram must be a multiple of 4. I'm not sure if this limitation has always been there and I just didn't notice it, or if it was introduced by the new driver. I don't see a quick solution for fixing this in the code, so you'll have to crop/pad your tomograms for now. 2: Even when adjusted to have dimensions that are multiples of 4, the large volume you shared still made it crash because Membranorama couldn't handle tomograms with more than 2^29 voxels. I've changed the file reading code and it should be able to handle up to 2^31 voxels now, RAM permitting.