search

duckduckgo / duckduckgo-privacy-extension

DuckDuckGo Privacy Essentials browser extension for Firefox, Chrome.
https://duckduckgo.com/app
Apache License 2.0
1.26k stars 244 forks source link

extension prevents "live chat" options from appearing on some websites #473

Open martinpescador opened 4 years ago

martinpescador commented 4 years ago

Description

If the extension is enabled, some websites will not display their "live chat" widget or similar pop up window.

Steps to Reproduce

    • with the extension enabled go to, for instance, https://www.greengeeks.com/ and see if there is a live chat widget pop up option displayed in the bottom right hand corner
      • disable the extension, refresh the page and the widget will appear in the bottom right hand corner.

Expected behavior:

There is supposed to be a widget pop-up window displayed in the bottom right hand corner with the title 'GreenGeeks LiveChat'

Actual behavior:

There is no widget

Versions

Additional Information

solonmedia commented 3 years ago

DDG indicated to me by email that certain tracking software scripts are blocked by default and that unblocking them to enable tools like LiveChat.com or other live chat scripts would defeat the privacy protection purposes of the extension.

In speaking with LiveChat, I determined all I could really do at this point was test for an instance of the backgroun chat object in question and throw up a popu-up letting them know that they need to turn off privacy protection for this site in order to use the live chatt/support feature.

It's a lousy non-solution, but it is where we are. So long as these live chat platforms use tracking libraries that DDG does not like they will be blocked.