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dunebuggie / participation-collaboration-mozillaclubs

Work with community members of the Mozilla Learning Discourse forum to improve participation and collaboration on Mozilla Clubs Discourse so that we can get feedback from others thereby improving openness & innovation.
Mozilla Public License 2.0
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Are you a data analyst? Help us look at data at make conclusions. #4

Open dunebuggie opened 7 years ago

dunebuggie commented 7 years ago

We'd like to have people with data analytics experience to look at some data on our participation and help us make or change our strategy to improve participation and collaboration. If you think you're the person we're looking for, leave a comment or drop an email to dun3buggi3@gmail.com.

ghost commented 7 years ago

@dunebuggie

Something that I've thought of from the aspect of being a Mozilla Club Captain, is that if you increased traffic to a single forum the way they do at shopping malls you could increase visibility of:

  1. posts (content).
  2. topics
  3. Other initiatives from Mozilla Science, MLN, MDN, and ect.

There are more benefits too, like it being easier to maintain one forum over two or three and other Mozilla volunteers and employees would benefit by being on the same forum.

ghost commented 7 years ago

@dunebuggie is this at the sprint?

edited#label

<---resolved

dunebuggie commented 7 years ago

@KipOmaha -

increased traffic to a single forum the way they do at shopping malls

If I understand that correctly, you mean, to have one forum than be present all over the place? That's actually a great suggestion. But I think one of the things that I've heard, even from the community team at Mozilla, is about being where the people are. It's also a move towards being more inclusive and ensuring that we don't block participation from anyone who's interested, because of the medium we choose.

Do you think we could do this better?

ghost commented 7 years ago

@dunebuggie, Do you mean consolidate them into one forum. So user traffic from all over will go into the a single forum?

I do agree with being where the community is at, but it just seems difficult to do because everyone has a different preference. The forum to me, at the very least provides a place to go to look around at topics from different groups within Mozilla. I also think consolidating the forums would be a nice way to increase post visibility from existing forum users all going to the same one.

Another thing that might be a solution that combines both consolidation and trying to be flexible is to make an extension for the forum so people can browse categories or get 'in browser' messages, maybe that would be a good pilot idea?
This way people can take the forum with them and so can Mozilla Community Team so that they can be where people are at and at the same time be able to quickly have access to forum posts that may come in handy (especially repeat questions or if you find a better answer).

jgmac1106 commented 7 years ago

Let's go back to @dunebuggie idea of a funnel. The other channels are the widest-lowest (as in endorsed by MoFo but hopefully using the same CoC. Locally dependent.

If you think of managing a program or forking and then submitting towards the end of the funnel than Discourse would be in between.

So before deciding on what metrics matter (trying to bring discussion back to issue) we should think about the Club Captains and her goals.