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dustindclark / homebridge-rinnai-controlr

Rinnai Control-R interface for homebridge
Apache License 2.0
12 stars 8 forks source link

401 Errors from Rinnai APIs #11

Closed dustindclark closed 1 year ago

dustindclark commented 2 years ago

Same error reported on HA: https://github.com/explosivo22/rinnaicontrolr/issues/13

Logs:

[10/1/2022, 5:42:13 PM] [homebridge-rinnai-controlr] Could not poll Rinnai devices {
  data: {},
  errors: [
    Error: Request failed with status code 401
        at createError (/usr/lib/node_modules/homebridge-rinnai-controlr/node_modules/axios/lib/core/createError.js:16:15)
        at settle (/usr/lib/node_modules/homebridge-rinnai-controlr/node_modules/axios/lib/core/settle.js:17:12)
        at IncomingMessage.handleStreamEnd (/usr/lib/node_modules/homebridge-rinnai-controlr/node_modules/axios/lib/adapters/http.js:322:11)
        at IncomingMessage.emit (node:events:525:35)
        at endReadableNT (node:internal/streams/readable:1358:12)
        at processTicksAndRejections (node:internal/process/task_queues:83:21)
guillochon commented 2 years ago

I am also having connection problems, except it appears my username is no longer valid:

[02/10/2022, 10:05:40] [RinnaiControlR] setRecirculateActive to true for device null
[02/10/2022, 10:05:40] [RinnaiControlR] Caught error setting state. No current user

When I go to the Rinnai website to try to log in, it says my username/password is not valid. When I try to reset my password, I never get a password reset email. Lastly, the Control-R iOS app has removed the heater from my account, and if I log out there I cannot log back in.

So I think this all might be on Rinnai's side? I was going to give tech support a call tomorrow morning.

wrmacj commented 2 years ago

I have the same problem and also cannot logon to the ControlR app. I got the msg that indicated that password was invalid and did a password reset. When I went to logon to ControlR it required a complete ControlR setup. The ControlR setup does not complete, It looks to be a Rinnai issue.

All seems to be back to normal for me at 11PM EST I did need to restart HA and HB

guillochon commented 1 year ago

So while I am able to connect again, and this plugin doesn't spit out any errors anymore, my water heater seems to be perpetually in "recirculation" mode. In the Control-R app it always shows as "recirculating" and in Apple Home the device's status is always on. If I send an off command, the Home accessory shows as off for a little bit (maybe 10ish seconds), but immediately flips back on. Anyone else seeing this behavior recently?

dustindclark commented 1 year ago

The previous 401 issue was a Rinnai outage over the weekend (see related ticket in initial post).

@guillochon let's create a new issue for this. Please post the logs you're seeing on Homebridge startup and when you attempt to toggle recirc.