New app problem - Githubissues

duyphuong5126 / H-Manga

Android

Apache License 2.0

6 stars 0 forks source link

New app problem #3

Open haikalwikwik opened 4 years ago

haikalwikwik commented 4 years ago

I updated the app to newer ver but it cant load anything

duyphuong5126 commented 4 years ago

I updated the app to newer ver but it cant load anything

Hi haikalwikwik, thank you for your feedback.

I'm so sorry for your bad experience. Please let me help you to solve this problem by providing me some information:

Which app version that this problem occurs?
Which kind of device and Android version you're using?
Do you have any network connection when this problem occurs?
Does the app crash when this problem occurs?
Any particular condition to reproduce this problem?

If you don't mind, please send me some screenshots or screen recording so that I can identify the problem.

Hope to hear from you soon.

haikalwikwik commented 4 years ago

Im using the latest ver which released today, im using android, i cant search nor see anything it keeps telling me i have issue with my connection eventho my connection is perfectly fine Screenshot_20200704-170329

duyphuong5126 commented 4 years ago

Im using the latest ver which released today, im using android, i cant search nor see anything it keeps telling me i have issue with my connection eventho my connection is perfectly fine

If you don't mind, please try the following methods:

Use Wifi connection.
Check the other applications if they're still working well with the current network.
Turn off your VPN or particular proxy if there is one. Maybe they can't connect to our server.
Check if your network provider has any prevention of adult content.
Uninstall the app and install it again.
Restart your phone

One more thing, please give me some information about your device name and Android version. That will be useful for me to identify the problem.

haikalwikwik commented 4 years ago

My device is ASUS X008DA with android ver 6.0 . Yeah my isp limit acces to nhen but before update i can browse just fine even without vpn, i tried reinstalling but nothing changes. Thank u for responding

duyphuong5126 commented 4 years ago

My device is ASUS X008DA with android ver 6.0 . Yeah my isp limit acces to nhen but before update i can browse just fine even without vpn, i tried reinstalling but nothing changes. Thank u for responding

Thank you for your information. I am working on it.

Please temporarily use the previous versions that work fine on your device. I'll release another version to fix this problem asap.

Thank you for using my app. I hope you'll enjoy it.