I am reaching out to gather insights or any shared experiences regarding an issue where user accounts are being restricted due to what appears to be "excessive" or "inappropriate" use of the system. The situation involves repeated visits to the website within a short period of time, which the system flags as suspicious activity.
Here's the key part of the message received:
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"Estimado Solicitante,
La cuenta de usuario que ha utilizado para programar su cita ha sido restringida debido a un uso inapropiado del sistema. Usted o un tercero realizando el trámite ha visitado la página web demasiadas veces en un corto periodo de tiempo. Debido a esta actividad sospechosa, esta cuenta está deshabilitada."
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This restriction seems to occur without a clear warning or guideline beforehand about the acceptable number of accesses within a specific timeframe, which can be problematic for users legitimately trying to use the service, especially when trying to make appointments.
Questions for the Community:
Has anyone else encountered a similar issue with their account or knows someone who has?
What are the typical protocols or reasons for such restrictions, and how transparent are they?
What steps can be taken to resolve or appeal this kind of restriction?
How can users avoid this situation in the future?
Any information or advice would be greatly appreciated as we try to understand and potentially resolve this issue.
Thank you in advance for your assistance and input!
I am reaching out to gather insights or any shared experiences regarding an issue where user accounts are being restricted due to what appears to be "excessive" or "inappropriate" use of the system. The situation involves repeated visits to the website within a short period of time, which the system flags as suspicious activity.
Here's the key part of the message received:
_
_
This restriction seems to occur without a clear warning or guideline beforehand about the acceptable number of accesses within a specific timeframe, which can be problematic for users legitimately trying to use the service, especially when trying to make appointments.
Questions for the Community: Has anyone else encountered a similar issue with their account or knows someone who has? What are the typical protocols or reasons for such restrictions, and how transparent are they? What steps can be taken to resolve or appeal this kind of restriction? How can users avoid this situation in the future? Any information or advice would be greatly appreciated as we try to understand and potentially resolve this issue.
Thank you in advance for your assistance and input!