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Search #42

Closed gunjam closed 3 years ago

gunjam commented 6 years ago

Screenshot

Find pension contact details

Search landing

screen shot 2017-12-18 at 15 47 39

Search results

screen shot 2017-12-18 at 15 41 04

Bereavement Support Payment Manager

Search landing

screen shot 2017-12-18 at 15 40 13

Search results

screen shot 2017-12-18 at 15 44 42

What problem does this design solve? Searching for things

Which service are you researching this design on? Bereavement Support Payment agent facing services

How have you approached the design? Stole it from Find pension contact details (screenshots included)

What have you learned from research? BSP search results weren't accessible as headings were all the same

Have you tested this for accessibility? Yes, with automated tools and real users.

gunjam commented 6 years ago

PTS Agent Service

patsi-results

Notes Matching phase highlighted in bold, different content types labeled (employer/scheme), includes some meta data.

abbott567 commented 6 years ago

Cheers @gunjam , these screenshots highlight a potential accessibility issue in my Bereavement design. The first heading to say it's search results is under the search box. From a screen reader perspective it may seem like the same page has just refreshed.

steven-borthwick commented 6 years ago

Searchlight/CIS - default screen. Citizen lookup

searchlight_nino_person_trace

Retrieving results searchlight_results

What problem does this design solve? Allows DWP agents to find citizen's information (personal details, benefit history, relationships) to help with decisions.

Which service are you researching this design on? Searchlight/CIS

How have you approached the design? Cleaned up the previous design to make the elements visible and grouped fields together logically.

What have you learned from research? Feedback that the previous design didn't work because users couldn't find things, needs proper UR, content design and iteration.

Have you tested this for accessibility? Yes, with automated tools and real users.

Notes Has a pop-up preview of a citizen record

ermlikeyeah commented 6 years ago

Access to Work find an application

image uploaded from ios 11 image uploaded from ios 12

What problem does this design solve? Allows any DWP agent with a log in to the system to search the live application database to return application details from the customer.

Which service are you researching this design on? Access to Work

How have you approached the design? Richard S (current designer) took the design from the prototype kit he inherited (which was done by Tom Morgan).

What have you learned from research? Need to speak to Tom.

Have you tested this for accessibility? Nnnnno. Speak to Tom.

Notes Columns of search results can be filtered.

ermlikeyeah commented 6 years ago

Find a claimant

What problem does this design solve?

Which service are you researching this design on? Universal Credit

How have you approached the design?

What have you learned from research?

Have you tested this for accessibility?

Notes

htmlandbacon commented 6 years ago

This is an example from an internal case management system.

This is used for various search based on the users role, but has similar interactions.

Example: search by case ID

search by case ID

Example: search by personal details

search by personal details

Example: search results

search results
srich-DWP commented 6 years ago

Access To Work is currently looking at a Search feature which we are assuming meets needs of all users of the service; Advisers, Team Leaders and Managers. The Search criteria has been designed and developed to grow as the data base grows for the service. First iteration of the Search would only search on first name, this could be applicant or adviser. The next iteration added an adviser drop down filter as there re limited number of numbers in Private Beta. The next iteration allows a Search on first name, surname, both or partial searches with a filter on adviser.

screen shot 2018-08-15 at 11 30 36 screen shot 2018-08-15 at 11 30 25 screen shot 2018-08-15 at 11 30 05
gazjoy commented 6 years ago

localhost_3000_work-coach_nino-search localhost_3000_work-coach_claim-summary localhost_3000_work-coach_nino-search_show errors

What problem does this design solve? Allows DWP Work Coach to find a claim by NINO for JSA and return the claimants details.

Which service are you researching this design on? New Style JSA

How have you approached the design? We spoke to DWP agents in job centres and asked what are the essential things they need to prepare for an IWSI (Initial work search interview). Based on our learnings and business requirements we put wireframes together. Then we began to iterate those wireframes and look to the DWP community for any existing design patterns.

What have you learned from research? All the work coaches need to do is print the claim out and push it to JSAPS after interview and once verified. (JSAPS push is coming in future version).

Have you tested this for accessibility? Not yet but we plan to.

Notes The search in the top bar has the same function as the original find a claim search but negates the need for an agent to have to go back.

gazjoy commented 5 years ago

There is no other mention on here apart from the JSA example but it would be good to see examples of not being able to find something. Should this pattern return the same page with an error message? Should it return a new page with a "try again" what patterns have been tried and tested? What's working well?

HelenOsg commented 3 years ago

New ticket opened