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dwyl / bestevidence

:briefcase: City, University of London BestEvidence app
http://bestevidence.info/
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Password reset emails not being received #458

Open iteles opened 6 years ago

iteles commented 6 years ago

From user:

Hi Amanda

I started to look at the app, but on the web site (bestevidence.info) I created an account but then could not log in. I tried to reset my password and had a message stating that a link to reset the password had been sent to my email (this one) but I never received it. I had spelled the email address correctly, so I think there might be something wrong.

Best wishes

Catherine

RobStallion commented 6 years ago

@ajburls Could you please ask Catherine to double check that she has not received this email. If you could ask her to check her junk email as well.

I have tested this multiple times since this issue was created but have not been able to replicate this issue.

If you replicate the issue yourself then please let me know.

ajburls commented 6 years ago

@RobStallion I have asked Catherine by email as she is not in the office. I will get back to you when I hear back.

iteles commented 6 years ago

@ajburls I have searched my emails but couldn't find a follow-up of this issue from Catherine. Did she ever get back to you Amanda?

ajburls commented 6 years ago

She hasn't replied. I sent a chasing email yesterday