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dwyl / feedback

:speech_balloon: feedback - the only way to leave anyone "constructive criticism" with anonymity and/or privacy for those giving it!
https://dwyl-feedback.herokuapp.com
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Research Images #6

Open jackcarlisle opened 7 years ago

jackcarlisle commented 7 years ago
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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago
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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago

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jackcarlisle commented 7 years ago

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nelsonic commented 7 years ago

@jackcarlisle is the conclusion of your initial research that there is or is not a platform we can already use?

jackcarlisle commented 7 years ago

@nelsonic I think Suggestion Ox and 15FIVE could be potential candidates for platforms we could already use. However they do require a subscription and set limits on the amount of feedback you can request based on the package you go for. Here are the links to the plans and pricing:

Both are closed-source. The only open source application that was vaguely similar was PHPBack http://www.phpback.org/ but it's for product feedback. I'd say there's room in the market for an open-source anonymous feedback system.

I've just double checked and 15FIVE doesn't support anonymous feedback so I guess that just leaves Suggestion Ox.

What are your thoughts?

nelsonic commented 7 years ago

Suggestion Ox: image

And 15Five image

Are useful in that they are "market validation" but neither of them is Open Source or has an API which means our data would be "locked up" and we have to keep paying for ever unless we manually write a scraper to extract the data. We don't use services that have vendor lock-in and nobody else should be forced to either.

jackcarlisle commented 7 years ago

@nelsonic yeah I couldn't find any that fit the Open Source/API description. Seeing as we don't want to get locked in to a subscription we can conclude from my research that there isn't one that we can already use.

nelsonic commented 7 years ago

@jackcarlisle can you please capture this in a "Conclusion" section in research.md ?