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dwyl / hq

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Apple Keyboard Service Program for MacBook and MacBook Pro #479

Closed nelsonic closed 5 years ago

nelsonic commented 6 years ago

Apple has finally admitted that MacBook and MacBook Pro keyboard is not 100% reliable.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro image

Might have something to do with the Recall petition: https://www.change.org/p/apple-apple-recall-macbook-pro-w-defective-keyboard-replace-with-different-working-keyboard image

Means @iteles and anyone else with one of the newer MacBook or MacBook Pro Laptops can take their laptop in to an Apple Store and get it repaired.

nelsonic commented 6 years ago

@iteles I know you were considering doing this repair in PT next week ... Have you booked an "appointment" to get the repair done?

iteles commented 6 years ago

Yes!

News on this: if you take them to the Apple Store, they take 7-10 days. If you book in with an authorized reseller through the Apple website, it should only be 5-7.

I've booked in with an authorized reseller on Wednesday at 13h20 in Porto, seeing as I'll have my iPad with me and we have to be 'off dwyl' for the end of next week doing some work to pay for the dwylsummer house 👍

nelsonic commented 6 years ago

@iteles sounds good. iPad is a good "stop gap". we can collect the "Spare" MacBook Air 11' from Carca. (that I gave to @carolrmc but she doesn't use...) 🙄 So you can still have a full laptop to get work done (if you need)

nelsonic commented 6 years ago

This is a great read on the subject: https://ifixit.org/blog/10229/macbook-pro-keyboard 📖 via: https://news.ycombinator.com/item?id=17413572

nelsonic commented 6 years ago

https://ifixit.org/blog/10279/apple-macbook-keyboard-cover-up

@iteles you recently got your MacBook keyboard replaced for "free" (not factoring time or transport costs) What is your verdict?

iteles commented 6 years ago

Working great! I'd heartily recommend it. 👍

Took about 3 working days at an Apple reseller (booked through the Apple website) and I used a backup computer for those days.

nelsonic commented 5 years ago

@iteles closing as you have used this repair/replace service so the issue has fulfilled it's objective.