This is an example of how Amazon, the e-commerce Giant with Billions in Global Revenue does not have a Kaizen Process for the UX of their Customer-Service Email.
In a company with an "open culture" a (reasonably competent and UX-interested) customer could flag this issue and send them a Pull Request to update/improve the email template...
This is an example of how Amazon, the e-commerce Giant with Billions in Global Revenue does not have a Kaizen Process for the UX of their Customer-Service Email.
In a company with an "open culture" a (reasonably competent and UX-interested) customer could flag this issue and send them a Pull Request to update/improve the email template...