In order to add the two Architect organisations to the tool we need to signify what tech the resource is able to discuss so that we don't get a Data CSA answering calls on Dynamics etc.
I propose we have another table that lists the practices and a matrix of Resources that match those. TE's for instance could field calls on all of those pillars. We would then need to qualify the booking with the tech
We have four practices
In order to add the two Architect organisations to the tool we need to signify what tech the resource is able to discuss so that we don't get a Data CSA answering calls on Dynamics etc.
I propose we have another table that lists the practices and a matrix of Resources that match those. TE's for instance could field calls on all of those pillars. We would then need to qualify the booking with the tech