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dymosoftware / DCD-SDK-Sample

DYMO Connect SDK Samples
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printer.isConnected false? #39

Open rjCousineau opened 2 years ago

rjCousineau commented 2 years ago

We’re having issue with end users auto-updating Dymo Connect software to latest 1.4.2.82 causing Javascript SDK printer isConnected === false.

However, In Dymo Connect software, the printer shows as Connected.

dymo.label.framework.checkEnvironment();

{
    "isBrowserSupported": true,
    "isFrameworkInstalled": true,
    "isWebServicePresent": true,
    "errorDetails": ""
}

dymo.label.framework.getPrinters();

{
    "printerType": "LabelWriterPrinter",
    "name": "DYMO LabelWriter 450",
    "modelName": "DYMO LabelWriter 450",
    "isConnected": false,
    "isLocal": true,
    "printerUri": "",
    "originalPrinterName": "",
    "isTwinTurbo": false
}

I cannot figure out why isConnected is false?

Thank you

rjCousineau commented 2 years ago

bump