goldbergjeffrey
commented
7 years ago Hi @emma725, what version of Qlik Sense? Typically 403 errors are attributable to a couple of possibilities:
- certificate issues. I don't think this is an issue because the qrs connection worked fine.
- The id used to make connections to the engine and qrs doesn't exist. We are using sa_api now which came into being with 3.1. Don't think this is the issue either.
- The Governed Metrics Application is not reachable by the service account. Frankly, this would surprise me. Is the Governed Metrics Application published?
emma725
I just installed Governed Metrics Service and I get the following errors when i press Update Metrics in App. The Reload Metrics Library is working BTW! GMS.xlsx
thanks in advance for your help! Emma
Status output: {"level":"info","msg":"POST update/all","meta":{"module":"routes"}} {"level":"info","msg":"Checking for existence of gms tag in the qrs","meta":{"module":"doWork","method":"updateMetrics"}} {"level":"info","msg":"Found ManagedMasterItems in list of custom properties","meta":{"module":"doWork"}} {"level":"debug","msg":"getMetricsTable","meta":{"module":"doWork"}} {"level":"info","msg":"running getmetricshypercube.getMetricsTable","meta":{"module":"getmetricshypercube"}} {"level":"info","msg":"getDocId::running getdoc.getDocId","meta":{"module":"getdocid"}} {"level":"debug","msg":"getDocId::qrsInteract::/app?filter=name eq 'Governed Metrics Application'","meta":{"module":"getdocid"}} {"level":"debug","msg":"getDocId::qrsInteract::Governed Metrics Application id:d4a73b27-d3cc-47fe-97cb-ef6a129a8fb0","meta":{"module":"getdocid"}} {"level":"debug","msg":"getMetricsTable::Metrics Library AppId: d4a73b27-d3cc-47fe-97cb-ef6a129a8fb0","meta":{"module":"getmetricshypercube"}} {"level":"info","msg":"getMetricsTable::Opening the doc with data","meta":{"module":"getmetricshypercube"}} {"level":"error","msg":"getMetricsTable::Error at getmetricshypercube during data retrieval::{\"code\":403,\"parameter\":\"\",\"message\":\"Forbidden\"}","meta":{"module":"getmetricshypercube"}} {"level":"error","msg":"getMetricsTable::{\"code\":403,\"parameter\":\"\",\"message\":\"Forbidden\"}","meta":{"module":"doWork","method":"updateAll"}} {"level":"error","msg":"POST update/all failure::{\"code\":403,\"parameter\":\"\",\"message\":\"Forbidden\"}","meta":{"module":"routes"}}