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ebiwd / EBI-Pattern-library

Please head to the new pattern library:
http://www.ebi.ac.uk/style-lab/websites/patterns/
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Do we need a pattern for general service/page feedback? #13

Open khawkins98 opened 7 years ago

khawkins98 commented 7 years ago

Moved on behalf of @gabsie from https://github.com/ebiwd/EBI-Framework/issues/6

This has been raised as a ticket before from different services (ENA/Expression Atlas), and a functionality for quick contextual feedback can be developed as a pattern and applied throughout the services pages..

Like on www.gov.uk - at the bottom of every page - there is a "Is there anything wrong with this page" link, which opens up a very specific form to help users report issues.

Let's discuss!

screen shot 2016-06-02 at 16 53 35

Another example for contextual feedback opportunity: mixcloud

screen shot 2016-06-03 at 10 08 49

khawkins98 commented 7 years ago

This is a long-standing itch and I've been giving it some thought.

Two large areas of comment:

1) An implementation idea image A pattern that could work well both functionally and within the framework would be a slide-under ribbon that appears similar to the cookie bar. This could be invoke on a portion of visits (say 5% of users) and at various points on the page (top/middle/bottom, or time 5 seconds, 10 sec, etc)

The user feedback could be Happy/OK/Sad with emoji faces.

And result+metadata logged to Google Analytics

2) Will it float? Wikimedia(pedia) has recently dropped a similar user-feedback method (MoodBar) after several years of not seeing much good data from it. I think this is part due to the audience (passive readers vs engaged editors) and a dated implantation largely unchanged from 2011.

Our pattern could be more contemporary and our users more suitable.

Irregardless, Wikimedia's effort is valuable insight and offers a wealth of data and UX design: Research