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ebizmarts / magento2-mandrill

Mandrill integration for Magento 2.
https://mandrill.com/
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Customer receiving same order email twice after placing an order #77

Closed jessyloran5 closed 6 years ago

jessyloran5 commented 6 years ago

Describe the bug We are using mandrill version 3.0.13 and Magento 2 version 2.2.5. Customers are getting same order email twice after placing an order.

To Reproduce Steps to reproduce the behavior:

  1. Go to product detail page
  2. Click on add to cart
  3. Place an order
  4. Customer getting two confirmation order emails.

Expected behavior Customer should only get one order confirmation email

Screenshots download

order-email

Additional context Magento 2 version 2.2.5 Mandrill version 3.0.13

lfritsche commented 6 years ago

I've experienced the same behaviour, but without using mandrill. No solution found yet. Also using M 2.2.5

gonzaloebiz commented 6 years ago

Hi @jessyloran5

can you please see in the Mandrill site if the two email were sent by Mandrill? you can see it in the outbound

Best

gonzaloebiz commented 6 years ago

Hi @lfritsche

this repo is only for Mandrill issues, i think you are in the wrong site.

Best

GBCtrading commented 6 years ago

Hi @gonzaloebiz,

Yes mandrill showing multiple emails sent to customer.

https://drive.google.com/file/d/1pE00NJiqUuZigQ1rZbTVLNH63kmBVP7j/view?usp=drivesdk

outbound activity _ mandrill

gonzaloebiz commented 6 years ago

If you have magento 2.2.* please update to the version 3.1.0

Best

GBCtrading commented 6 years ago

@gonzaloebiz , We have already updated to 3.1.0. But same issue. And this issue is only with order confirmation emails.

gonzaloebiz commented 6 years ago

Hi @GBCtrading

we can't replicate as per yours indications. I think your better approach is using other smtp service to test if really is a bug from mandrill extension or a bug in other part of your installation.

Best