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ebsco / edsapi-koha-plugin

EBSCO Koha Plugin
https://github.com/ebsco/edsapi-koha-plugin
Apache License 2.0
16 stars 26 forks source link

Invalid IP #62

Closed MagnusEnger closed 5 years ago

MagnusEnger commented 5 years ago

Hi!

I had a Koha installation where the EDS plugin was working nicely, but after some upgrades it does not work. I have narrowed the problem down to this:

When I go to the configure page, I enter the username, password, profileid and customerid, plus all the other information requested. Then I click on "Load setting from EBSCOadmin now", a small window appears and disappears, the button says to wait 10 seconds and then an error is displayed in the "ED settings" field:

{"DetailedErrorDescription":"Invalid IP.","ErrorDescription":"Invalid IP","ErrorNumber":"139"}

I also notice that the password field has changed. The customer's password contains a @, but this has disappeared!

EBSCO Support has provided me with the information "In EBSCOAdmin you have the following IP addresses registered...", and I have entered them into the "IP Addresses" field.

So I am confused as to which IP is invalid? Do I have to do the configuration from one of the IPs that are recognized as belonging to the customer? Can I enter my own IP into the IP field? Any clarification would be most welcome!

Best regards, Magnus Enger Libriotech, Norway

MagnusEnger commented 5 years ago

Any thoughts on this?

jmaferreira commented 5 years ago

We have the same problem. Any updates?

MagnusEnger commented 5 years ago

The "Invalid IP"-error went away when EBSCO added the IP of the Koha server to their list of accepted IPs. Now I get the EDS Settings back from the server, but when I try to save the config form I get a 500 Internal Server Error.

MagnusEnger commented 5 years ago

Ah it looks like the 500 error does not matter. The config is saved and EDS works in the OPAC again! I suspect the 500 will be solved by #68.

cambw commented 5 years ago

I was going to circle back to this after the 1905 release is out but looks like you've found the solution. You can contact EBSCO support to get them to add the IP address to your EDS profile, or do it yourself here. Shouldn't be a too common of an issue though.

Thanks!