Images for shows/movies not appearing with Plex Home

[AevumDecessus]

Using plexWatchWeb with a server on another server, I am currently unable to see any pictures for shows/movies under recently added, watching now, etc. Inspecting the page, I see that it's receiving HTTP 500 errors for the images

GET http://192.168.1.25/includes/img.php?img=%2Flibrary%2Fmetadata%2F83194%2Fart%2F1438969271%26width%3D300%26height%3D169 500 (Internal Server Error)

Examining the apache logs, I find the following errors:

[Fri Aug 07 15:16:03.006746 2015] PHP Fatal error:  Failed to retrieve "https://192.168.1.22:32400/photo/:/transcode?url=http://127.0.0.1:32400/library/metadata/83194/art/1438969271&width=300&height=169" in /usr/local/www/apache24/data/includes/img.php on line 28, referer: http://192.168.1.25/index.php

Where 192.168.1.22 is the IP that the plex server is running on, and 192.168.1.25 is the IP that PlexWatch and PlexWatch/Web are running on.

Server: Freebsd 10.1-RELEASE Webserver: Apache 2.4 plexWatch Version: v0.3.3-DEV plexWatch/Web Version: 1.7.0

[Arcanemagus]

Did you change your Plex password?

[AevumDecessus]

Fresh install of the server and plexwatch. I changed my password when the breach happened but it hasn't changed since then.

[Arcanemagus]

Was it working before and just suddenly stopped? Are there any firewalls between the two machines that might be blocking it?

[AevumDecessus]

I just found and installed plexWatch and plexWatch/Web for the first time, I have yet to see the images successfully.

There are no firewalls between the 2 boxes.

[Arcanemagus]

My guess is that your password is incorrect in the settings of plexWatchWeb, unfortunately it looks like it logs the same error message for invalid authentication, and an actual failure so I can't be sure.

If you remove the config.php file that was generated and save the settings again do they save successfully with your user/pass?

[AevumDecessus]

I deleted the config/config.php file, plexWatch/Web prompted me to set up the settings again, enter the fields for DB location, server location, plex username/password, and it saved successfully, including the plexAuthToken, It shows currently playing shows, information about what's on the plex server, and history, but still does not show images.

[Arcanemagus]

If you try to open the following link in a browser (On a different machine than the Plex server!) what do you get?

https://192.168.1.22:32400/photo/:/transcode?url=http://127.0.0.1:32400/library/metadata/83194/art/1438969271&width=300&height=169&X-Plex-Token=putYourTokenHere

Replace "putYourTokenHere" with a valid token of course :wink:.

[AevumDecessus]

That returns an HTTP 404 after an SSL certificate error (Server's certificate does not match the url).

If I modify the token value to a random value, it does return a HTTP 401 as it should as well.

[smokeofc]

I also have this problem. I have two computers running this plexwatch towards two servers, on one it works perfectly, on the other it doesn't show pictures.

[JigSawFr]

Same problem with a docker image on the same machine, all is working but not images

[Wed Dec 02 00:57:14.471765 2015] [:error] [pid 38] [client XXXX] PHP Warning:  file_get_contents(https://myplexserver:900/photo/:/transcode?url=http://127.0.0.1:911/library/metadata/56/thumb/1449006996&width=153&height=225&X-Plex-Token=removed): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found\r\n in /var/www/html/plexWatch/includes/img.php on line 10, referer: http://myplexserver:900/plexWatch/index.php

If i enter directly link in browser, i get 401 Unauthorized

[Arcanemagus]

Removed the token from the log line, as it could be used to gain unfettered access to your server if it is a valid token :stuck_out_tongue:.

@JigSawFr neither the current dev or master should produce an error message like that, looks like you might still be on an older version of the dev branch?

[JigSawFr]

@Arcanemagus oups sorry for token haha ! So, i've found why, i'm on plexWatch/Web Version: v1.5.4.2 & plexWatch Version: v0.3.3-DEV And images have all an harcoded url in php files, an so many repeating lines \o/ It's better to use pmsIP params than 127.0.0.1 (not reachable for me)

[Arcanemagus]

The dev branch handles images entirely different than the master that you are currently on (for one thing the token is sent as a header instead of in the URL).

[justinriddoch]

I am having the same issue, the error I get when I right click and select 'View Image' on one of the Artwork locations is:

The image “myPlexWatchServer/plexWatch/includes/img.php?img=myPlexServer%2Fphoto%2F%3A%2Ftranscode%3Furl%3Dhttp%3A%2F%2F127.0.0.1%3A20897%2Flibrary%2Fmetadata%2F17439%2Fthumb%2F1482617701%26width%3D256%26height%3D352” cannot be displayed because it contains errors.

I tried decoding the URL and typing that into a browser and I got the same error:

The image “myPlexWatchServer/plexWatch/includes/img.php?img=myPlexServer/photo/:/transcode?url=http://127.0.0.1:20897/library/metadata/17439/thumb/1482617701&width=256&height=352” cannot be displayed because it contains errors.

[Arcanemagus]

@justinriddoch all development here has been stopped, please switch over to PlexPy for your server monitoring needs!