james-kim-Devguru
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Re: [EasyCanvas - 2205] i cannot connect from pc program desplay hub본문
Hello, customer. This is Easy&Light support team.
First of all, we apologize for any inconvenience caused.
As a result of reviewing the logs and symptoms sent by the customer, no logs related to connection attempts have occurred in the logs on the PC and tablet sides.
First of all, check the connection between the tablet and PC via USB by referring to the middle video (video using EasyCanvas) in the link below.
[EasyCanvas] product introduction page: http://www.easynlight.com/en/easycanvas/
If it is not properly connected, check the following items.
First, it may be a problem with insufficient power or poor connection of the USB port.
To solve this, try the following measures.
1. Check if the connection between PC and tablet is normal.
2. Replace the USB cable (use a genuine cable if possible, use a cable capable of data communication).
3. Change the USB port connected to the PC (using the rear port).
4. Connect to an external powered USB hub.
Second, it could be an error on the PC side and the tablet side.
1. Reboot your PC. (Use "Restart" in Shutdown Options)
2. Reboot your tablet.
If the problem does not improve even after taking the above measures, please refer to the log acquisition guide below and ask again.
[FAQ] Log Acquisition Guide: http://www.easynlight.com/en/supporteasycanvas/?faq=54
We will try to make better products.
Thank you
Easy&Light
i cannot connect from pc program desplay hub
It gives me a message A0011002 Error and I can't connect my computer to the tablet. I use windows and my tablet is android
EL_Display_9ff9f72f-90ac-4417-9e15-5ce38d45c963.zip