james-kim-Devguru
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Re: [EasyCanvas - 2395] easy canvas not connecting본문
Hello, customer. This is the Easy&Light support team.
First of all, we apologize for any inconvenience caused.
After reviewing the logs and symptoms sent by the customer, there were no logs related to connection attempts in the logs on the PC and tablet sides.
First, please refer to the middle video (Twomon SE usage video) in the link below to check the connection between the tablet and PC via USB.
[Twomon SE] Product introduction page: http://www.easynlight.com/en/easycanvas
If it is not connected properly, please check the following.
First, it may be a problem with insufficient power or poor connection in the USB port.
To resolve this, please try the steps below.
1. Check whether the connection between the PC and tablet is normal.
2. Replace the USB cable (if possible, use a genuine cable or a cable capable of data communication).
3. Change the USB port connected to the PC (using the rear port).
4. Connect to an externally powered USB hub.
Second, it may be an error on the PC side and tablet side.
1. Reboot your PC. (Use "Restart" in shutdown option)
2. Reboot the tablet.
Additionally, it was confirmed that the PC program was out of date. Please update your PC program and tablet app to the latest version.
If the problem does not improve after taking the above actions, please refer to the log acquisition guide below and re-inquire.
[FAQ] Log Acquisition Guide: http://www.easynlight.com/en/supporteasycanvas/?faq=54
We will strive to create better products.
Thank you
Easy&Light
Product:EasyCanvas
Device OS:iOSbr><br>e-mail:marakidouliakaki@gmail.com<br
after some changes i did yesterday on my laptop, el display hub showed error message A0011003 and since then it cant seem to make a connection with easy canvas on ipad. i tried a wired connection but it still doesnt work. what seems to be the problem?
EL_Display_839cb2d5-7de7-4c53-8ea4-cc8f273471ae.zip