블랙 화면 표시 - Githubissues

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Re: [EasyCanvas - 2490] 链接之后屏幕全黑

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Hello, customer. This is the Easy&Light support team.

First of all, we apologize for any inconvenience caused.

After reviewing the logs and symptoms you sent, it appears that the problem is caused by repeated encoding failures.

1. Delete “EL Display Hub”
2. Check Windows updates and update to the latest Windows.
3. Update graphics drivers
      [Intel] Driver Support Program: https://www.intel.com/content/www/us/en/download-center/home.html
      [AMD] Graphics driver installation page: https://www.amd.com/support
      [NVIDIA] Graphics driver installation page: https://www.nvidia.co.kr/Download/index.aspx
4. Reboot your PC (using “Restart” in the shutdown options).
5. Reinstall “EL Display Hub” by downloading the new installer (run the installer by “right-clicking - Run as administrator” during installation).
      [EL Display Hub] Installation page: http://www.easynlight.com/en/easycanvas/

If the problem does not improve after taking the above measures, please re-inquire by attaching new PC logs and application logs.

[FAQ] Log Acquisition Guide: http://www.easynlight.com/en/supporteasycanvas/?faq=54

Thank you

Easy&Light

edh-git / EL_Display_Hub

블랙 화면 표시 #2490

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