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edh-git / EL_Display_Hub

EL Display Hub Voc repository
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연결 불가 #2519

Closed Sienna-lee closed 11 months ago

Sienna-lee commented 11 months ago

My ipad won't connect

Hallo my ipad won't connect. I also tried unistalling and reinstalling the software as recommended in the faq.

EL_Display_70cbad01-9e6a-428c-9339-36c33e46f56d.zip

Devguru-Dave commented 11 months ago

확인중

AMDS 연결 확인 service와 agent 실행 및 연결 정상 iPad와의 연결도 정상 인식

core에서 get_display_list error : 0x00000012로 control port에 연결을 못하고 있음 - display enum이 실패함 proc에서는 아래의 로그가 무한 반복 중 [display_capture_producer::get_display_list:1194] gdi_get_display_list error, lastError: 0x00000000, retry_count: 0

그래픽카드는 Intel HD 520만 있는 것으로 보이며 FHD 디스플레이 하나 연결 되어 있음 그런데 CA IT Client Manager r12 Video Capture Adapter, CA IT Client Manager r12 Secure Control Adapter 2개의 가상 디스플레이가 있음.

james-kim-Devguru commented 11 months ago

해당 사용자에게 아래와 같이 회신하였습니다.

제목

Re: [EasyCanvas - 2519] claudio.paoloni@gmail.com

본문

Hello, customer. This is the Easy&Light support team.

First of all, we apologize for any inconvenience caused.

After reviewing the logs and symptoms you sent, we discovered a conflict with another program.
Conflicts may occur when used with screen sharing programs or programs with screen capture or recording functions.

Currently there appears to be a conflict with "CA IT Client Manager r12 Video Capture Adapter" and "CA IT Client Manager r12 Secure Control Adapter".

To resolve this, please try the steps below.
1. Delete programs that may cause conflict and “EL Display Hub”
2. Reboot your PC (using the “Restart” option in the Shutdown options)
3. Download the new installer and reinstall “EL Display Hub”.
     [EL Display Hub] Installation page: http://www.easynlight.com/en/easycanvas/

If the problem does not improve after taking the above measures, please re-inquire by attaching new PC logs and application logs.

[FAQ] Log Acquisition Guide: http://www.easynlight.com/en/supporteasycanvas/?faq=54

We will strive to create better products.
Thank you

Easy&Light
Sienna-lee commented 11 months ago

해당 사용자가 아래와 같이 회신하였습니다.

I followed your instructions and solved the problem.

Thank you very much.