PC 프로그램 오류

[Sienna-lee]

• 문의 날짜 : 2022년 3월 17일 오후 3시 48분
• 메일 주소 : lala331@qq.com

Hello，I have a problem after downloading easyCanvas software on my computer, so I send this email to ask you if there is a solution.I downloaded and installed easyCanvas software on the computer, but found that the text could not be displayed after OPENING it.I have repeatedly uninstalled several times, and this is always the case.My computer is Windows10 system, I think it should be in line with your software requirements.I hope you can give me a reply before the trial period of my software is over, so that I can still experience the use of the software before deciding whether to buy it or not.Have a nice day!:)

[Sienna-lee]

해당 사용자에게 아래와 같이 회신하였습니다.

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Hello, customer. Easy&Light support team.

I'm sending this email for your inquiry.

Would you like to try reinstalling the PC program after uninstalling it?

If the problem persists, please send us the PC log file.

[Manual log collection procedure]

1. Enter Windows key > "Run" > Enter "msinfo32" > File > Save

2. Files existing in the path C:\ProgramData\devguru

3. A file existing in the path C:\Users{username}\AppData\Local\Devguru (you can access the path with %localappdata%\Devguru)

Please zip the three files and attach them.

Thank you.

Easy&Light

[Sienna-lee]

해당 사용자가 로그파일과 함께 아래와 같이 회신하였습니다.

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Thank you for your reply!This is the file you mentioned in the email.I hope I'm not mistaken.And I named them in the order they were mentioned in the email.

Downloads.zip